Assistant Manager – Visa & Ticketing Job Summary

We are looking for an experienced and responsible Assistant Manager – Visa & Ticketing to oversee and support our visa processing and ticketing operations. The ideal candidate should have strong knowledge of international visa procedures, airline ticketing, and hands-on experience with Amadeus GDS. The candidate will also be responsible for supervising the team, handling complex cases, ensuring operational accuracy, and maintaining high customer service standards.

Key Responsibilities

- Supervise and coordinate daily visa processing and airline ticketing operations.
- Review visa applications and supporting documents to ensure accuracy and compliance with destination-specific requirements.
- Handle flight reservations, fare quotations, ticket issuance, reissuance, cancellations, refunds, and itinerary changes.
- Use Amadeus GDS for flight availability, PNR creation, fare checking, ticketing, reissue, cancellation, and other ticketing-related transactions.
- Monitor visa applications and ensure timely follow-ups and completion.
- Guide and support Visa & Ticketing Executives in handling customer queries and complex cases.
- Coordinate with airlines, visa centres, embassies/consulates, suppliers, and other relevant authorities when required.
- Stay updated on visa regulations, airline policies,



fare rules, travel restrictions, and documentation requirements.
- Handle escalated customer concerns and ensure timely and professional resolution.
- Maintain accurate records, reports, PNRs, visa files, and daily operational updates.
- Assist the Manager in achieving team targets and improving overall operational efficiency.
- Train and mentor team members to maintain accuracy, productivity, and service quality.

Requirements

- 2–4 years of relevant experience in visa processing and airline ticketing.
- Hands-on experience with Amadeus GDS is mandatory.
- Strong knowledge of international visa procedures, airline fares, ticketing rules, and travel documentation.
- Previous experience in team supervision or leadership will be preferred.
- Excellent communication and customer-handling skills.
- Strong attention to detail and organizational skills.
- Ability to handle multiple tasks, meet deadlines, and work effectively under pressure.
- Proficiency in English; additional languages will be an advantage.
- Solid problem-solving and decision-making abilities.

Pay: ₹15,000.00 - ₹20,000.00 per month

Education:

- Bachelor's (Preferred)

Experience:

- Visa filing: 2 years (Preferred)

Work Location: In person

📌 Asst Manager visa and ticketing (India)
🏢 Travelasia247
📍 India