Role description

Senior Engineer will assist in the configuration development support of the ITSM platform through out of the box Fresh Service solutions and customization based on the business requirements As High level Engineer will work with team to implement and deliver applications in a fast paced agile project environment In addition the High level Engineer will participate in designing meeting and consulting with business clients to refine test and debug programs to meet business needs Specifically the Engineer will be responsible for the following described job duties

Primary skills Rest APIs SOAP integration ITSM INC Problem Change Service Management CMDB

Customizing ITSM applications and facilitating rollout of new applications and modules and configuring Application UI and Configure Workflow

Interacting with clients and participating in client and Business discussions for requirements gathering and planning

Performing onsite design and Functional review before delivering the modules

Participating in discussions with Business Analysts and designing the FDD Functional Design Documents

Configuring and customizing the system to support business process and functionality

Collaborating effectively with other ITSM administrators to develop solutions and handle general updates and configurations changes and or requests

Identifying system deficiencies and recommending solutions ensuring appropriate tools and processes are in place to have a development production environment that is reliable and reproducible





Ensuring tool configuration consistency across development stage testing sandbox and production environments

Participating in ongoing production support and end user support

Collaborating with System Administration and key stakeholder teams to analyze and understand requirements and then transforming the requirements into a valid solution

Working closely with business and IT teams to gather input to support ongoing business needs for configuration implementation and support

Designing and building applications and providing integration with other applications and platforms including architecture languages best practices and methodologies in an agile scrum setting

Providing strong development ensuring project is on track and collaborating on an ongoing project in both new and enhancement development among engineers developers analysts and other team members and

Following maintaining and applying documentation best practices procedures and processes throughout development reviewing and applying any additional UIUX requirements from internal team and aligning into

Skills

Mandatory Skills : AppDynamics, Cherwell ITSM, DATA Dog, Dynatrace, Flexara One, Microsoft SCOM, OpsRamp, PowerBI, ScienceLogic AIOps, ServiceNow FSM, ServiceNow ITAM-HAM, ServiceNow ITOM-ServiceMapping,



SolarWinds Server and Application Monitor, Splunk, Vmware-vrealize-automation - Administration

About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert

📌 Senior Specialist - Architecture (India)
🏢 LTM
📍 India