Location: Gurugram, Haryana
Experience: Freshers / 0–1 year
Employment Type: Full-time
Industry: International BPO / Customer Support
Process: International Voice Process
Shift: Rotational shifts, including night shifts
Work Mode: Work from Office

Job Overview

We are hiring Customer Support Executives for an International Voice Process in Gurugram. Freshers are welcome to apply.

This is an excellent opportunity for candidates with good spoken English, confidence, active listening skills, and a customer-focused approach who want to build a career in the international BPO industry.

Key Responsibilities

- Handle inbound and/or outbound customer calls as per process requirements.
- Communicate professionally with international customers over the phone.
- Understand customer queries, concerns, and requirements.
- Provide accurate information and appropriate resolutions to customers.
- Maintain a polite, professional, and empathetic tone throughout the conversation.
- Document customer interactions accurately in the CRM/system.
- Handle customer complaints and difficult conversations professionally.
- Meet defined call quality, productivity, response time, and customer satisfaction targets.
- Work closely with team members and other departments whenever required.

Candidate Requirements

- Freshers are welcome to apply.
- Minimum qualification: 12th pass / Graduate.




- Excellent spoken English communication skills.
- Valuable pronunciation and sentence formation.
- Confident and comfortable speaking with international customers.
- Strong listening and comprehension skills.
- Good customer-handling and problem-solving abilities.
- Basic computer knowledge.
- Comfortable working in rotational shifts, including night shifts.
- Willing to work from the office in Gurugram.

Preferred Skills

- Strong verbal communication.
- Neutral and clear English pronunciation.
- Good active listening skills.
- Customer-friendly and positive attitude.
- Patience and empathy.
- Ability to handle pressure and challenging conversations.
- Ability to multitask between customer conversations and computer systems.
- Willingness to learn and adapt to new processes.

Who Can Apply?

Freshers with good English communication skills and a customer-focused attitude are encouraged to apply. Previous BPO, call center, or customer service experience is an advantage but not mandatory.

Job Location: Gurugram, Haryana
Role: Customer Support Executive – Voice Process
Experience: Freshers / 0–1 year
Work Mode: Work from Office

Apply Now and Start Your Career in International Customer Support!

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Support Executive for International BPO - Freshers (Voice Process) (India)
🏢 Team HR
📍 India