Customer Care Executive – BPO

- Handle customer queries, complaints, and service requests through calls, emails, and chat.
- Provide accurate information about products, services, orders, and company policies.
- Resolve customer issues professionally and within the required time frame.
- Maintain a positive and professional attitude while communicating with customers.
- Record customer interactions, complaints, and resolutions accurately in the CRM system.
- Follow company policies, quality standards, and communication guidelines.
- Coordinate with relevant departments to resolve customer concerns when required.
- Maintain customer satisfaction and provide an excellent customer experience.
- Meet assigned performance targets, including call quality, response time, and customer satisfaction.
- Handle difficult or escalated customer situations calmly and professionally.
- Maintain confidentiality and protect customer information.

Pay: ₹15,000.00 per month

Advantages:

- Work from home

Work Location: Remote

📌 Customer Care Executive (India)
🏢 Wani Minham
📍 India