We are looking for a CRM Executive to manage customer relationships, post-sales activities, documentation, and customer queries throughout the property buying journey. The candidate will coordinate with internal departments to ensure timely resolution of customer concerns and deliver an excellent customer experience.

Key Responsibilities

- Manage customer interactions from booking to possession and post-sales support.
- Maintain accurate customer records, CRM data, booking details, and documentation.
- Coordinate with Sales, Accounts, Legal, Projects, and other departments for customer-related requirements.
- Handle customer queries, requests, complaints, and service issues and ensure timely resolution.
- Follow up on payment schedules, outstanding payments, documentation, agreements, and other formalities.
- Provide customers with regular updates regarding project progress, payment status, possession, and documentation.
- Maintain and update CRM systems with customer information, communication history, and activity status.
- Coordinate site visits, possession-related activities, and customer meetings as required.
- Prepare MIS reports, customer status reports, pending cases, and follow-up reports.
- Track customer grievances and escalations and ensure proper closure within defined timelines.




- Ensure proper documentation and record keeping of all customer communications.
- Support the team in improving customer satisfaction, retention, and overall customer experience.

Key Skills

- Customer Relationship Management
- Excellent Communication Skills
- Customer Handling & Query Resolution
- Follow-up & Coordination
- CRM Software Knowledge
- MS Excel & MIS Reporting
- Documentation & Record Management
- Problem-Solving Skills
- Interdepartmental Coordination
- Time Management

Candidate Requirements

- Graduate in any discipline.
- 1–4 years of experience in CRM, customer service, client servicing, or real estate.
- Experience in real estate CRM/post-sales will be preferred.
- Valuable verbal and written communication skills.
- Strong follow-up and coordination abilities.
- Comfortable working with MS Excel, CRM software, and reporting tools.
- Should be customer-focused, organized, and capable of handling multiple customer requests.

Key Performance Indicators (KPIs)

- Customer Satisfaction
- Query Resolution TAT
- Customer Follow-up & Closure
- CRM Data Accuracy
- Documentation Accuracy
- Payment & Documentation Follow-up
- Complaint Resolution
- Post-Sales Customer Experience

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Real Estate CRM Executive (Maharishi Nagar)
🏢 Wealth Clinic-Sector-132 Noida
📍 Maharishi Nagar