Responsibilities:

- Handle customer queries and provide required information or resolution within the defined timelines.
- Manage inbound and outbound calls, emails and chat support as per operational requirements.
- Resolve customer escalations effectively while maintaining a qualified and empathetic approach.
- Ensure all escalations are addressed and resolved within the defined Turnaround Time (TAT).
- Maintain high levels of customer satisfaction and service quality.
- Track and update the status of ongoing customer escalations in the CRM system.
- Meet defined KPIs such as response time, resolution time, customer satisfaction and productivity metrics.

Requirements:

- Customer-first mindset
- Active listening skills
- Patience and empathy
- Good communication skills
- Ability to work in rotational shifts, weekends, or holidays as and when required

Pay: From ₹25,000.00 per month

Benefits:

- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Application Question(s):

- Are you from Gurgaon or willing to relocate?

Education:

- Bachelor's (Required)

Work Location: In person

📌 Customer Support Associate (India)
🏢 Benepik
📍 India