Key Responsibilities1. Center Operations

- Manage day-to-day operations of the IVF/Fertility Center.
- Ensure smooth coordination between doctors, embryologists, nursing staff, counselors, front office, laboratory, pharmacy, and support teams.
- Ensure timely patient flow from registration through consultation, investigations, treatment, procedures, and follow-up.
- Monitor daily operational activities and resolve bottlenecks.
- Ensure the center opens and functions according to defined schedules and SOPs.
- Maintain operational discipline and ensure adherence to organizational policies.

2. Patient Experience

- Ensure a high-quality and empathetic patient experience throughout the treatment journey.
- Monitor patient waiting time, appointment scheduling, communication, and service quality.
- Handle escalated patient concerns and complaints.
- Develop processes to improve patient satisfaction and retention.
- Coordinate with clinical teams to ensure patients receive timely information regarding appointments, procedures, investigations, and treatment plans.

3. IVF Cycle & Clinical Coordination

- Coordinate operational activities related to IVF/ICSI, IUI, egg retrieval, embryo transfer, donor programs, fertility preservation, and related procedures.
- Ensure proper coordination between the IVF consultant, embryology laboratory, nursing team, OT/procedure room, anesthesia team, and patients.
- Monitor treatment-cycle scheduling and ensure there are no avoidable operational delays.
- Ensure appropriate documentation and coordination for each treatment cycle.
- Support the clinical team without interfering with medical decision-making.

4. Team Management

- Supervise and coordinate front office, patient coordinators, counselors, nurses, housekeeping, administrative,



and other support staff.
- Prepare staff schedules and ensure adequate manpower availability.
- Monitor attendance, punctuality, productivity, and performance.
- Conduct regular team meetings and operational reviews.
- Identify training requirements and coordinate staff training.
- Support recruitment and onboarding of operational staff.

5. Revenue & Financial Operations

- Monitor center revenue, collections, pending payments, refunds, and outstanding amounts.
- Ensure accurate billing and timely closure of patient accounts.
- Coordinate with finance/accounts teams regarding billing discrepancies and collections.
- Monitor package utilization and ensure correct billing as per approved policies.
- Prepare and review operational and revenue-related MIS reports.

6. Inventory & Procurement

- Monitor inventory levels for medical, laboratory, pharmacy, consumable, and administrative supplies.
- Ensure availability of critical IVF-related consumables and supplies.
- Coordinate procurement with approved vendors.
- Monitor stock expiry, wastage, consumption, and stock reconciliation.
- Ensure proper storage and documentation of inventory.
- Coordinate with the embryology and clinical teams for critical inventory requirements.

7. Quality, Compliance & Documentation

- Ensure compliance with applicable healthcare, IVF, laboratory, biomedical waste, infection-control,



and patient-safety requirements.
- Ensure implementation of center SOPs and policies.
- Maintain operational records and documentation.
- Support internal audits and quality assessments.
- Coordinate corrective and preventive actions for identified gaps.
- Ensure patient records and operational documentation are maintained appropriately.

8. Vendor & Facility Management

- Coordinate with housekeeping, security, biomedical waste, maintenance, IT, facility management, and other vendors.
- Ensure the center is clean, protected, hygienic, and patient-ready.
- Monitor equipment/service-maintenance schedules.
- Escalate critical equipment or facility issues promptly.
- Maintain appropriate service standards for outsourced vendors.

9. MIS & Performance Monitoring

Prepare and review periodic reports covering:

- Patient footfall and consultations
- New and follow-up patients
- IVF/IUI cycle volumes
- Cycle conversion
- Treatment cancellations
- Revenue and collections
- Patient waiting time
- Patient complaints and resolution
- Staff productivity
- Inventory consumption and wastage
- Operational expenses
- Key center KPIs

10. Process Improvement

- Identify operational inefficiencies and implement corrective measures.
- Standardize workflows across departments.
- Reduce patient waiting time and avoidable delays.
- Improve utilization of clinical and non-clinical resources.
- Support implementation of digital systems and technology.
- Develop and implement SOPs, checklists, and operational dashboards.

Pay: ₹30,000.00 - ₹50,000.00 per month

Benefits:

- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Work Location: In person

📌 Operations Manager (India)
🏢 Nova IVF Fertility a Unit of Rhea Healthcare
📍 India