We are seeking a dynamic and result-oriented Key Account Manager (KAM) to manage and grow relationships with our strategic and high-value clients. The ideal candidate will act as the primary point of contact for key accounts, ensuring customer satisfaction, business retention, revenue growth, and long-term partnership development. The KAM will collaborate closely with internal teams to deliver exceptional customer experience and achieve business objectives.

Key ResponsibilitiesAccount Management & Client Relationship

- Develop and maintain solid relationships with assigned key accounts.
- Serve as the primary point of contact for strategic customers.
- Understand client business goals, requirements, and challenges.
- Conduct regular business reviews and customer meetings.

Revenue Growth & Business Development

- Achieve sales and revenue targets from existing key accounts.
- Identify opportunities for upselling, cross-selling, and new business expansion.
- Prepare account growth plans and execute strategies to maximize account value.
- Monitor customer buying patterns and market trends to generate additional business.

Customer Retention

- Ensure high customer satisfaction levels through proactive engagement.
- Address customer concerns and coordinate timely resolution of issues.
- Build long-term partnerships to improve client retention and loyalty.
- Minimize account attrition and protect business from competitors.

Strategic Planning & Coordination

- Develop account strategies aligned with company objectives.
- Coordinate with operations, product, finance, service, and support teams to ensure seamless execution.
- Manage contract renewals, pricing discussions, and negotiations.
- Track account performance and prepare periodic business reports.





Reporting & Analysis

- Maintain account plans, sales forecasts, and CRM updates.
- Analyze sales performance, profitability, and customer trends.
- Provide regular reports on key account performance and growth opportunities.
- Monitor competitor activities and market developments.

Required Qualifications

- Bachelor's Degree in Business Administration, Marketing, Sales, Commerce, or related field.
- MBA preferred.
- 3-8 years of experience in Key Account Management, B2B Sales, Business Development, or Client Relationship Management.
- Experience handling corporate clients and large accounts.
- Proven track record of achieving sales targets and account growth.

Required Skills

- Excellent communication and presentation skills.
- Strong negotiation and relationship-building abilities.
- Customer-centric approach with problem-solving mindset.
- Analytical and data-driven decision-making skills.
- Ability to manage multiple accounts simultaneously.
- Strong business acumen and commercial understanding.
- Proficiency in CRM tools and Microsoft Office applications.
- Ability to collaborate effectively with cross-functional teams.

Key Performance Indicators (KPIs)

- Revenue growth from key accounts.
- Customer retention rate.
- Client satisfaction scores.
- Upselling and cross-selling achievements.
- Collection and payment realization.
- Achievement of assigned sales targets.
- New business generation from existing customers.

Preferred Industry Experience

- Electrical & Utility Industry
- Power Distribution
- Industrial Equipment
- Telecom
- IT Solutions
- Facility Management Services
- B2B Sales Environments

Pay: ₹60,000.00 - ₹65,000.00 per month

Benefits:

- Cell phone reimbursement
- Paid sick time
- Provident Fund

Work Location: In person

📌 Key Account Manager electricity department (India)
🏢 Koxtons Sports Equitpments
📍 India