Cluster Manager

About Hoola Health

Parenting comes with questions, chaos, joy, and more than a few sleepless nights — and through it all, what every parent needs is a support system that just gets it.

Hoola health (formerly babymd) was created to be exactly that.

Our founder, Deeksha Senguttuvan, spent years working in healthcare and technology, but it was her close interactions with parents that revealed the real gap in paediatric care. Families were either navigating large hospitals with long waits and little personal connection, or relying on scattered, inconsistent care. There had to be a better way.

so in 2024, we began with one clinic and a simple mission: to make paediatric care feel closer, calmer, and kinder.

Today, hoola health is a growing network of neighbourhood clinics offering everything from consultations and vaccinations to developmental assessments and therapy services — all under one roof. We're proud to be open 7 days a week, backed by a team that listens first, treats with heart, and partners with parents every step of the way.

Job Overview

Hoola Health is looking for a **Cluster Manager** who will be responsible for managing and leading a team of **4–5 Business Development Managers (BDMs)**.

The Cluster Manager will be responsible for **team performance, revenue generation, target achievement, daily execution, partnerships and overall offline business growth** across the assigned cluster.

The ideal candidate should have solid leadership, sales, business development and team-management skills, with the ability to drive a field sales team towards achieving **monthly and quarterly business targets**.

**This is a full-time, on-field leadership role and will involve travel across Bengaluru.**

**Office Location:** HSR, Bangalore
**Reports to:** Offline Growth Lead / Growth Marketing Manager

Key Responsibilities

1. Team Management & Leadership

* Manage and lead a team of **4–5 Business Development Managers (BDMs)**.
* Set clear daily, weekly and monthly objectives for each BDM.
* Conduct regular team meetings and performance reviews.
* Track individual BDM performance and ensure accountability towards assigned targets.
* Motivate and coach team members to improve productivity and business performance.
* Identify performance gaps and implement corrective action plans.

2. Daily Team Monitoring

* Take **daily updates** from all BDMs on meetings, leads, partnerships, activations and revenue.
* Conduct daily morning planning and evening performance reviews.
* Ensure BDMs follow the required field-visit and meeting cadence.
* Monitor daily activity metrics including:

* Doctor meetings
* School meetings
* Society meetings
* Hospital/Corporate meetings
* Leads generated
* Camps conducted
* Lead conversions
* Revenue generated




* Ensure CRM is updated accurately and on time.

3. Monthly & Quarterly Target Achievement

* Own the **monthly and quarterly revenue targets** for the assigned cluster.
* Break down cluster targets into individual BDM targets.
* Create weekly and daily action plans to ensure targets are achieved.
* Track target vs. achievement on a regular basis.
* Identify revenue gaps early and take immediate corrective actions.
* Ensure consistent business growth across assigned territories.

4. Offline Business Development

* Drive offline revenue through multiple channels including:

* Doctor referrals
* Hospitals
* Schools & Pre-schools
* Residential societies
* Corporate partnerships
* Clinics & healthcare partners
* Community activations
* Health camps
* Vaccination campaigns
* Identify new business opportunities within the assigned cluster.
* Build and maintain strong relationships with key partners.

5. Doctor Referral Channel

* Guide BDMs in building strong relationships with paediatricians, gynaecologists and other relevant doctors.
* Drive patient referrals for **developmental services, therapies, vaccinations and other Hoola Health services**.
* Monitor doctor referral performance and ensure regular engagement with priority doctors.
* Develop strategies to increase referral volume and conversion.

6. School & Society Activations

* Drive school and pre-school partnerships for health camps and awareness programs.
* Build relationships with residential societies and community groups.
* Ensure successful execution of camps and activations.
* Monitor leads generated from each activation and ensure timely follow-up and conversion.

7. Lead Management & Conversion

* Ensure all leads generated by the team are followed up on time.
* Monitor lead movement from generation to conversion.
* Work closely with internal teams to improve lead conversion.
* Identify reasons for lead loss and implement corrective measures.
* Ensure high-priority leads are handled on priority.

8. Reporting & Performance Analysis

* Prepare and share daily, weekly and monthly performance reports.
* Track key business metrics and team productivity.
* Analyse **Target vs. Achievement, Lead Generation, Conversion, Revenue and CAC**.
* Present performance updates and action plans to the reporting manager.




* Use data to identify opportunities for improving team and cluster performance.

9. Territory & Market Expansion

* Identify new schools, societies, doctors, hospitals and corporate opportunities within the assigned territory.
* Conduct market mapping and competitor analysis.
* Support expansion into new territories and clusters.
* Develop a strong offline network to support Hoola Health's clinic growth.

10. Team Training & Development

* Train BDMs on Hoola Health's services, sales process and partnership approach.
* Conduct regular role-play and sales training sessions.
* Help BDMs improve negotiation, pitching, follow-up and closing skills.
* Mentor team members and prepare high-performing BDMs for future leadership responsibilities.

Key Performance Indicators (KPIs)

The Cluster Manager will be evaluated on:

* **Monthly Revenue Achievement**
* **Quarterly Revenue Achievement**
* Individual BDM target achievement
* Team productivity
* Number of productive meetings
* Doctor referrals
* School & pre-school partnerships
* Society partnerships
* Health camps and activations
* Lead generation
* Lead conversion
* New business partnerships
* CRM discipline and reporting
* Team retention and performance improvement

Qualifications

* Bachelor’s degree in Business, Marketing, Sales or a related field.
* **3–6 years of experience** in sales, business development, offline marketing or field sales.
* Prior experience in **team management** is preferred.
* Experience managing a team of 4–5 or more sales/BDM professionals.
* Proven track record of achieving monthly and quarterly sales targets.
* Strong understanding of field sales and offline business development.
* Healthcare, education, wellness or startup experience is preferred.

Preferred Skills

* Strong leadership and team-management skills.
* Excellent communication and negotiation skills.
* Strong sales and business development mindset.
* Target-oriented and highly accountable.
* Strong analytical and problem-solving abilities.
* Ability to manage multiple territories and priorities.
* Strong relationship-building skills.
* Valuable knowledge of Bengaluru market is preferred.
* Comfortable with extensive field travel.
* English, Hindi & Kannada – good to have.

What We Offer

* Competitive salary, travel allowance and performance-based incentives.
* Opportunity to lead and build a high-performing offline sales team.
* Opportunity to work and grow with a fast-paced healthcare startup.
* Collaborative and performance-driven work culture.
* Career growth and leadership opportunities.

Location: Bangalore

Learn More

Pay: ₹550,000.00 - ₹700,000.00 per year

Benefits:

- Paid sick time
- Provident Fund

Work Location: In person

📌 Cluster Manager (India)
🏢 HoolaHealth
📍 India