Role & responsibilities . Operations & Facility ManagementThe candidate is essentially the "Guardian" of the physical assets. Their goal is zero downtime and high safety standards.

- Preventive Maintenance: Scheduling regular checks for ACs, plumbing, geysers, and electrical systems across all properties.
- Vendor Management: Coordinating with electricians, plumbers, and internet service providers to ensure quick fixes.
- Inventory Control: Managing stocks for toiletries, linens, cleaning supplies, and pantry items to avoid last-minute shortages.
- Safety Compliance: Ensuring fire extinguishers are serviced, CCTV is functional, and PG-specific security protocols are followed.

2. Housekeeping & Staff Leadership will be managing the team that does.

- Rostering: Creating shift schedules for cleaners and security guards to ensure 24/7 coverage (especially for the PG).
- Quality Control: Conducting "white-glove" inspections of Airbnb units before guest check-ins to ensure 5-star cleanliness.
- Training: Training staff on hospitality etiquette, hygiene standards, and the efficient use of cleaning chemicals.

3. Customer Service & Guest RelationsThis is the "Face of the Brand" role. The tone changes between the short-term Airbnb guest and the long-term PG resident.

- Airbnb Experience: Managing check-ins/check-outs, providing local recommendations, and responding to platform messages within minutes to maintain "Superhost" status.
- PG Resident Management: Handling monthly rent collections, documenting resident onboarding (KYC), and resolving roommate conflicts or grievances.
- Issue Resolution:



Acting as the first point of contact for complaints (e.g., "The Wi-Fi is down" or "The neighbor is noisy") and resolving them with empathy and speed.

4. Administrative & Financial Oversight

- Billing: Tracking electricity bills for the PG and utility costs for the Airbnbs.
- Reporting: Providing weekly updates to you regarding occupancy rates, major repair expenses, and guest feedback trends.
- Compliance: Maintaining guest registers (Form C for foreigners if applicable) and ensuring PG regulations are met.

Preferred candidate profile . Core Qualifications

- Education: Minimum of a Bachelors Degree. A degree in Hotel Management, Hospitality, or Business Administration is highly preferred.
- Experience: 5-10 years of qualified experience.
- Ideal backgrounds: Assistant Front Office Manager, Facility Manager, Senior Operations Executive in Co-living spaces, or Property Manager for premium serviced apartments.
- Language Proficiency: Must be fluent in Malayalam (to manage local staff and vendors) and English (for Airbnb guest communication and reporting). Proficiency in Hindi or Tamil is a significant plus.

2. Technical & Professional Skills

- Multi-Property Management:



Proven ability to oversee logistics across different geographic locations simultaneously.
- Tech Savviness: Comfortable using Airbnb/Booking.com dashboards, property management software (PMS), and digital payment tools (UPI, banking apps).
- Vendor Network: A pre-existing understanding of how to source and negotiate with local maintenance contractors (plumbers, electricians, painters).
- Conflict Resolution: Experience in de-escalating "high-stress" situations, such as difficult guest check-ins or disputes between PG residents.

3. Soft Skills & Behavioral Traits

- The "Owner" Mindset: We are looking for someone who treats the property as their ownnoticing a fused bulb or a dusty corner before a guest does.
- Adaptability: The ability to switch tones from a formal, professional Airbnb host to a firm, rule-enforcing PG warden.
- High Integrity: Since they will handle cash/rent collections and high-value assets, a clean professional track record is non-negotiable.
- Crisis Management: Calm under pressure—especially when dealing with midnight emergencies like power failures or water shortages.

4. Physical & Logistical Requirements

- Mobility: Must possess a valid driver’s license willing travel between the various Airbnb properties and the PG unit.
- Availability: Willingness to be "on-call" for emergencies, as hospitality is a 24/7 industry.

Pay: ₹300,000.00 - ₹380,000.00 per year

Benefits:

- Cell phone reimbursement
- Food provided
- Internet reimbursement

Work Location: In person

📌 Manager housekeeping and facilities (India)
🏢 A Z Hospitality
📍 India