1. Guest Relations

- Welcome and greet guests in a friendly and qualified manner.
- Understand guest requirements and provide prompt assistance.
- Handle guest queries, requests, and complaints professionally.
- Ensure a positive guest experience throughout their stay.
- Maintain a high standard of customer service and hospitality.

2. Front Desk Operations

- Handle check-in and check-out procedures accurately.
- Verify guest details and maintain required records.
- Manage room/reservation information and availability.
- Handle telephone calls, emails, and guest enquiries.
- Coordinate with housekeeping and other departments for room status and guest requirements.

3. Reservations & Bookings

- Handle room reservations and booking enquiries.
- Update reservation details accurately in the system.
- Coordinate with relevant teams regarding arrivals, departures, special requests, and room requirements.
- Follow up on pending or confirmed reservations.

4. Billing & Cash Handling

- Prepare and process guest bills accurately.
- Collect payments through cash, card, UPI, or other approved methods.
- Maintain proper records of collections and transactions.
- Ensure cash handling and billing procedures are followed as per company policy.

5. Coordination





- Coordinate with Housekeeping, Kitchen, Maintenance, Security, Accounts, and Operations teams.
- Communicate guest requirements and special requests to the concerned department.
- Ensure timely resolution of guest issues.

6. Documentation & Reporting

- Maintain guest records and front office documents.
- Prepare daily reports related to occupancy, bookings, collections, and guest transactions as required.
- Ensure all records are updated accurately and maintained confidentially.

7. Safety & Compliance

- Follow company SOPs, safety procedures, and statutory requirements.
- Ensure guest information and company information are handled confidentially.
- Report any security, safety, maintenance, or operational concerns to the reporting manager immediately.

8. Additional Responsibilities

- Support the Front Office Manager in daily operations.
- Assist during peak hours and special events when required.
- Maintain cleanliness and professional appearance of the front desk area.
- Perform any other duties assigned by the management.

Pay: ₹8,798.71 - ₹25,000.00 per month

Benefits:

- Food provided
- Provident Fund

Work Location: In person

📌 Front Office Executive (Puducherry)
🏢 Zaitoon Restaurant
📍 Puducherry