Responsibility and Important Tasks & Activities

- 1. Sales & Target AchievementAchieve daily, weekly and monthly department targets; monitor Target vs Achievement; track conversion, ATV/UPT where applicable; identify sales gaps and prepare action plans; motivate the team to achieve targets
- 2. Customer Service & After-Sales ServiceEnsure customers receive excellent service; understand customer needs; handle escalated complaints; coordinate warranty, repair, replacement and service issues; ensure timely customer follow-up
- 3. People Management & DevelopmentAllocate responsibilities and shifts; conduct daily briefings; coach team members on product knowledge and selling skills; monitor individual performance; provide feedback; identify training needs4. Floor Display & Visual MerchandisingMaintain attractive product presentation; follow VM guidelines and planograms; ensure correct pricing, signage and promotional displays; replenish products on the floor; maintain department cleanliness
- 5. Stock ManagementMonitor stock availability and replenishment; maintain stock accuracy; conduct cycle counts/stock checks; monitor inward, transfers, damages and shortages; coordinate with the stock/warehouse team
- 6. Ageing & Slow-Moving Stock ClearanceIdentify ageing and slow-moving products; prepare clearance/action plans; promote appropriate products; coordinate transfers and promotional activities
- 7. Product Knowledge & Selling SkillsEnsure team members understand product features, benefits, pricing, offers and competitor information; conduct product training and role plays
- 8.



Daily Department OperationsEnsure opening/closing activities, housekeeping, product replenishment, billing support and other departmental procedures are completed correctly9. Performance MonitoringReview individual and department performance reports; identify gaps; conduct regular performance discussions; implement corrective actions
- 10. Promotion & Campaign ExecutionEnsure promotions, offers and campaigns are correctly implemented; brief staff about schemes; maintain promotional displays and communicate offers to customers
- 11. Loss Prevention & Shrinkage ControlMonitor damages, pilferage, stock discrepancies and process deviations; ensure proper handling of merchandise and adherence to security procedures
- 12. SOP & ComplianceEnsure team members follow company SOPs, policies, safety standards and operational guidelines; support internal audits
- 13. Customer & Market FeedbackCollect customer feedback, identify changing customer preferences and share market/competitor information with the Store Manager
- 14. Coordination with Store ManagerShare sales, stock, people and customer-related updates; escalate operational issues; execute action plans given by the Store Manager15. Team Motivation & EngagementRecognize good performance, encourage teamwork, resolve minor conflicts, maintain discipline and create a positive work environment

Pay: ₹22,000.00 - ₹30,000.00 per month

Advantages:

- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Application Question(s):

- What's your last drawn salary in CTC?

Experience:

- Sales: 3 years (Preferred)

Work Location: In person

📌 Department Manager (India)
🏢 Panda Retail
📍 India