Job Description – Travel Consultant
Position: Travel Consultant
Department: Operations
Reports To: Senior Travel Operations Manager / Operations Manager
Location: Angola (or other African operations)
Employment Type: Full-Time

Position Summary
The Travel Consultant is responsible for providing professional travel solutions to corporate and individual clients by managing airline reservations, ticketing, hotel bookings, visa assistance, travel insurance, and other travel-related services. The role requires excellent customer service, strong GDS knowledge, and the ability to deliver accurate and timely travel solutions while ensuring compliance with airline and company policies.
Key Responsibilities
Airline Reservations & Ticketing
Handle domestic and international flight reservations.
Issue, reissue, and cancel airline tickets.
Process refunds, exchanges, and ticket modifications.
Provide the most cost-effective and suitable travel itineraries.
Ensure compliance with airline fare rules and ticketing regulations.
Customer Service
Respond promptly to customer enquiries by phone, email, and in person.
Provide professional travel advice and itinerary recommendations.
Resolve customer complaints efficiently and professionally.
Maintain excellent customer relationships and service standards.
Corporate Travel Management
Manage travel requests for corporate accounts.
Ensure compliance with client travel policies.
Coordinate urgent and last-minute travel requirements.
Maintain confidentiality of client information.
Travel Documentation




Advise clients regarding passport and visa requirements.
Assist with travel insurance arrangements.
Verify travel documentation before ticket issuance.
Ensure compliance with destination entry requirements.
Reservations
Book hotels, airport transfers, car rentals, and other travel services.
Coordinate travel packages and special requests.
Liaise with suppliers to secure competitive rates.
Administration
Maintain accurate booking records.
Prepare invoices and travel documents.
Update customer profiles within the reservation system.
Follow company procedures and quality standards.
Financial Responsibilities
Ensure accurate pricing and fare calculations.
Process payments according to company procedures.
Assist in BSP compliance and reconciliation where required.
Qualifications and experience
IATA Foundation or Consultant Diploma (preferred).
Diploma or Bachelor's Degree in Travel & Tourism, Hospitality, Business Administration, or a related field.
Freshers and experience in same field 1 – 3 years can also apply.
Contract
Initial 2-year employment contract.
One company-sponsored return air ticket to the employee's home country after 2 year, in accordance with company policy.
Compensation & Perks
We offer an attractive expatriate employment package including:
Competitive salary (commensurate with experience)
Annual performance bonus
Company-provided accommodation
Daily meals
Housekeeping services

Pay: ₹55,000.00 - ₹65,000.00 per month

Work Location: In person

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