Customer Support Representative:

Job Summary:
The position of a Customer Support Representative at Trend Works plays a pivotal role in creating a welcoming and efficient environment for customers and guests. They serve as the initial point of contact, ensuring smooth daily operations and a positive experience for all visitors. This position requires excellent interpersonal skills and adaptability in a energetic coworking environment.

Key Responsibilities:

Customer and Guest Engagement:
● Warmly welcome customers, guests, and visitors as they enter the space.
● Provide information about services and amenities
● Foster a sense of community by facilitating introductions and connections among clients. ● Collect and share feedback from customers to improve their experience.

Reception and Communication:
● Answer phone calls and emails professionally and promptly.
● Maintain clear and effective communication channels with clients and coworkers.
● Coordinate and maintain strong relationships with external vendors to ensure timely delivery of services and resolve any vendor-related issues promptly.

Access and Security:
● Ensure secure access to the premises through key cards or access codes.
● Monitor entry and exit to maintain a safe and secure environment.
● Assist in handling access issues and addressing security concerns.

Space Management:
● Manage reservations for meeting rooms, workstations,



and private offices.
● Oversee the allocation of workspace, ensuring a smooth check-in and check-out process. ● Maintain an organised and clean reception area and common spaces.

Administrative Support:
● Assist with administrative tasks, including mail and package handling, photocopying, and document management.
● Manage client-related administrative tasks, such as billing inquiries and clientship renewals.
● Keep records of the space usage and occupancy.

Technology and Equipment:
● Familiarise clients with technology resources, such as printers, scanners, and audiovisual equipment.
● Troubleshoot basic technical issues and assist customers with connectivity.
● Ensure all equipment and amenities are in good working order.

Qualifications:
● Previous experience of minimum 2-3 years in customer service, hospitality, or a similar role is preferred.
● Strong interpersonal and communication skills.
● Ability to multitask and prioritise in a fast-paced environment.
● Positive and professional attitude with a customer-centric approach.
● Flexibility in adapting to changing coworking space dynamics.
● Knowledge of the industry and trends is advantageous.

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Front Office Executive (Receptionist) (India)
🏢 Trend Works
📍 India