Job Title: Customer Support Specialist

Company: SISYA CLASS
Location: Visakhapatnam
Employment Type: Full-time
Work Mode: Work from Office

Job Summary

SISYA CLASS is looking for a patient, responsible, and service-focused Customer Support Specialist to assist parents and students, resolve their concerns, and ensure a positive learning experience.

Key Responsibilities

- Handle incoming calls, WhatsApp messages, emails, and support requests from parents and students.
- Understand customer concerns and provide clear, accurate, and timely solutions.
- Coordinate with academic, mentor, sales, finance, and technical teams to resolve issues.
- Support parents with class schedules, teacher updates, study materials, app access, payments, and course information.
- Follow up on pending complaints until they are fully resolved.
- Maintain proper records of customer interactions, complaints, and resolutions.
- Escalate urgent or sensitive issues to the appropriate department.
- Collect feedback from parents and students to improve service quality.
- Support student onboarding and explain how to access classes and learning resources.
- Maintain professional and respectful communication at all times.
- Meet response-time, resolution-time, and customer-satisfaction targets.




- Prepare daily and weekly customer-support reports.

Eligibility Requirements

- Bachelor’s degree in any discipline.
- Minimum one year of experience in customer support, student support, telecalling, or a related role.
- Experience in the EdTech or education industry will be an advantage.
- Strong communication skills in English, Hindi, and Telugu.
- Good listening, problem-solving, and conflict-resolution abilities.
- Ability to communicate patiently with parents and students.
- Basic knowledge of MS Office, Google Workspace, CRM tools, and WhatsApp Business.
- Ability to manage multiple customer cases and follow-ups.
- Immediate joiners will be preferred.

Preferred Skills

- Parent and student relationship management
- Complaint resolution
- Call and chat support
- Customer follow-up
- CRM management
- Cross-team coordination
- Reporting and documentation

What We Offer

- Competitive salary based on experience
- Performance-based career growth
- Supportive and fast-growing EdTech environment
- Chance to work closely with students, parents, and academic teams

Pay: ₹18,000.00 - ₹30,000.00 per month

Benefits:

- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Service Officer (India)
🏢 SISIYA EDTECH
📍 India