Job Title: Customer Care Executive

Location: Chandigarh & Mohali

Shift Timings: Rotational shifts, often requiring night shifts for international processes.

Key Responsibilities

* Customer Interaction: Handle inbound and outbound calls professionally to resolve user issues, answer inquiries, or troubleshoot technical concerns.

* Query Resolution: Listen actively, analyze problems using client diagnostic software, and deliver quick, accurate solutions.

* Sales & Upselling: Proactively identify opportunities to recommend relevant products, premium services, pricing tiers, or promotions to callers.

* Data Documentation: Maintain clear records of all conversations, complaints, actions taken, and sales feedback inside internal CRM tracking databases.

* SLA Adherence:



Meet strict daily/weekly process targets regarding call quality metrics, handling time, and customer satisfaction levels.

Key Requirements

* Education: +2 & Graduate degree completed in any field is highly preferred. Physical copy of Degree or DMC is Mendatory.

* Skills: Solid verbal communication and active listening skills in English.

* Technical Knowledge: Basic hands-on proficiency with Microsoft Excel, email communication, and navigating web setups or system tools.

* Flexibility: Complete comfort working in a 24x7 environment with changing shift schedules and holiday rosters

Pay: ₹10,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Data Entry Operator/ Customer service Executive (India)
🏢 NIDHI ENTERPRISES
📍 India