A Receptionist and Telecaller plays a dual front-office and outreach role. They act as the primary face of the organization for visitors while simultaneously serving as the voice of the brand over the phone to generate leads, schedule appointments, or handle customer service. Below is a comprehensive job description template tailored for this combined role.

Job Overview

- Job Title: Front Desk Executive & Telecaller
- Work Type: Full-Time (In-Office)
- Location: HSR Layout Sector 1
- Salary Range: [Insert Salary, e.g., ₹18,000 - ₹20,000 per month]

Job Summary

We are seeking a versatile and professional Receptionist and Telecaller to manage our front desk and lead our telephonic outreach. The ideal candidate is a multi-tasker with a welcoming personality, exceptional communication skills, and a proactive attitude. You will greet walk-in guests, handle incoming inquiries, and actively place outbound calls to follow up on leads or schedule client appointments.

Key Responsibilities

Front Desk & Reception Duties

- Visitor Management: Greet, welcome, and direct visitors, clients, or vendors to the appropriate person or room with a warm attitude.
- Inquiry Handling: Answer, screen, and forward incoming phone calls while providing basic information about the company.
- Front Office Maintenance: Keep the reception, waiting area, and meeting rooms tidy, organized, and stocked with necessary brochures or forms.
- Mail & Logistics: Receive, sort, and distribute daily mail, couriers,



and deliveries.

Telecalling & Telesales Duties

- Outbound Calling: Make outbound calls to database leads to introduce company products, services, or promotional offers.
- Appointment Scheduling: Book, confirm, and reschedule appointments, consultations, or meetings for the sales and management teams.
- Lead Tracking: Follow up diligently with warm prospects who have shown interest in the company.
- Data Management: Maintain an accurate and up-to-date log of all calls, customer feedback, and appointment statuses in the CRM or spreadsheet system.

Required Skills & Qualifications

- Education: Graduate in any discipline or Minimum 12th Pass with relevant experience.
- Experience: 1–3 years of experience as a receptionist, front office executive, or telecaller (Freshers with excellent communication are welcome).
- Languages: High fluency in written and spoken Kannada, English and Hindi (local regional language proficiency is highly valued).
- Technical Skills: Hands-on experience with MS Office (Word, Excel) and basic familiarity with CRM software or multi-line phone systems.
- Soft Skills: Exceptional active listening, a pleasing voice, patience, and strong multi-tasking abilities under pressure.

Advantages & Perks

- Fixed monthly salary with attractive incentives for successful appointments or lead conversions.

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Receptionist and Telecaller (India)
🏢 Ica Edu Skills
📍 India