Role OverviewWe are looking for an experiencedSr. Project Managerto lead the maintenance and production support of enterprise-grade applications having multiple releases and versions of product in production & UAT environments.The role will focus on ensuring thestability, availability and reliability of production applications, with strong ownership of production incidents, application defects, bug fixes, hotfixes and releases.The individual will work closely withAgile Managers, Engineering, Product, QA, Architecture and DevOps teams, Customers and L1 support teamsto ensure that critical production issues are prioritized and resolved quickly while driving permanent corrective actions and continuous improvement.Key ResponsibilitiesApplication Maintenance & Production SupportOwn end-to-end maintenance and production support for business-critical applications.LeadL2/L3 application supportand ensure timely resolution of production issues.Prioritizeproduction defects, bug fixes and hotfixesbased on business/customer impact and severity.ManageP0/P1/P2 incidents and SLA's, ensuring rapid service restoration and effective stakeholder communication.Ensure critical production issues receive priority over planned enhancements where business impact requires immediate resolution.Bug Fixes, Hotfixes & Problem ManagementDrive production defects from identification and diagnosis throughdevelopment, testing, deployment and end-user validation .Coordinate with Engineering teams for code/configuration fixes and ensure defects are tracked through closure.Manageemergency/hotfix releases outside regular release cycleswhen required.DriveRoot Cause Analysis (RCA)and ensure permanent corrective actions are implemented to prevent recurrence.Identify recurring production issues and work with Engineering teams to improve application stability.Release & Change ManagementCoordinate production releases, patches, hotfixes and emergency changes.Ensure appropriate testing,



validation, approvals and rollback plans are in place before production deployment.Work closely with QA and DevOps teams onCI/CD, deployment and release readiness .Monitor applications following production releases and ensure successful business/user validation.Technical & Engineering CollaborationWork closely with Developers, Technical Leads and Architects supportingJava and Microservices-based enterprise applications .Should have positive knowledge and understanding of using or impelling AI use case to be more effecting in day to day work and in reporting.Understand application dependencies, APIs, databases and integrations sufficiently to facilitate effective troubleshooting and challenge proposed resolutions where appropriate.Coordinate troubleshooting across application, database, infrastructure, third-party and downstream/upstream systems.Experience withCloud, Microservices, APIs, SQL/NoSQL databases, monitoring/observability and DevOps environmentswill be preferred.Service & Operational ManagementOwn and monitorSLAs, incident ageing, MTTR, application availability and support KPIs .Drive Incident, Problem, Change and Release Management processes.Ensure effective escalation management for business-critical production issues.Establish monitoring, alerting and operational practices to proactively identify potential production problems.Drive continuous service improvement and automation to reduce recurring incidents and manual effort.People & Stakeholder LeadershipLead,



mentor and develop application support/maintenance engineering teams.Manage resource allocation and capacity across production support, bug fixes and planned maintenance activities.Work closely with Product, Agile Managers, Engineering, QA, DevOps and business stakeholders.Provide timely communication to senior stakeholders during critical incidents.Build a culture of ownership, accountability and continuous improvement.Required Experience & Skills15+ years of overall IT experience, with significant experience in Application Maintenance, Production Support or Technical Delivery.Strong experience managingbusiness-critical production applications and L2/L3 support teams .Demonstrated experience handlingP0/P1 incidents, production defects, bug fixes, hotfixes and emergency releases .Strong experience inIncident Management, Problem Management, RCA, Change Management and Release Management .Experience managing applications in aJava/Microservices environment .Understanding of Cloud, CI/CD, APIs, databases and modern application architecture.Experience working closely with Development, QA, DevOps and Architecture teams.Strong understanding ofSLA/KPI management, MTTR, application availability and operational governance .Experience leading technical/support teams and managing senior stakeholders.Working knowledge ofAgile/Scrum delivery practices .PreferredBanking, Financial Services or FinTech experience.Experience supporting large-scale, high-availability transactional platforms.AWS/Azure/GCP exposure.Kubernetes/Docker and Microservices environments.Monitoring/observability tools such as Splunk, Datadog, Grafana, Kibana or equivalent.ITIL certification or strong ITIL process knowledge.Experience with ServiceNow/Jira or similar incident and defect-management platforms.What we're really looking forThis isnot a traditional Service Desk Manager roleand is alsonot a pure Scrum Master/Agile Coach position .

📌 Senior Project Manager (Maharashtra)
🏢 Sbs
📍 Maharashtra