Key Responsibilities

- Drive Supply Ops, monitor and improve key operational metrics (Eg – Live tracking, Bus cancellations, DMS adoption, etc.
- Analyse operational & business data to identify trends, gaps, and improvement areas.
- Prepare weekly and monthly performance reports and dashboards.
- Work closely with cross functional departments to resolve issues and improve service quality.
- Assisting in defining SOPs, tracking, ensuring adherence & execution
- Coordinate with cross-functional teams (product, supply, support, CRM, etc.).
- Ensure adherence to operational standards and policies.

Educational Qualification: B.Tech / MBA

Experience: 2–4 years of experience in operations, account management

Keyskillsrequiredforthe Role

- Managed a defined set of supply partners,



accounts, or a specific region.
- Handled partner interactions, issue resolution, and performance improvement initiatives.
- Worked with data to track performance, identify gaps, and drive corrective actions.
- Drove adoption of key business programs or process improvements.
- Managed projects or initiatives with explicit targets and timelines.
- Demonstrated measurable impact on operational or revenue metrics
- Strong analytical skills with proficiency in Excel, MS office or Google Sheets.
- Good stakeholder management and communication skills

📌 Senior Executive - Program Management (Bengaluru)
🏢 MakeMyTrip.com
📍 Bengaluru