Job Purpose

To support the day-to-day Staff Travel function by processing and coordinating staff travel bookings and related advantages in accordance with Company policies, staff entitlements, and established procedures.

Key Result Responsibilities

- Process Airline Ticketing & Reservation requests for Staff Travel purposes in line with Staff Travel Policy.
- Liaise with travel agencies and hotel suppliers to get all flight bookings & hotel bookings processed for staff duty travel requirements.
- Makes and communicates all arrangements and reservations as requested, verifying that travel arrangements are within approved travel reasons and budget limits.
- Maintains records on utilization of tickets & hotel bookings in an excel file until availability of system.
- Verifies accuracy of data maintained on tickets issued and costs involved.
- Maintain MYID partners refund report and liaise with the revenue department for the refund request.
- Use GDS (Galileo), Internet, and vendor websites to research pricing and check the best options available for making bookings.
- Ensures all necessary approvals are in place from respective Line Managers / HODs for duty travel requests a,nd expenses that exceed established limits.
- Maintain required reports on all transactions processed for recruitment & duty travel purposes, expense summaries, and operational performance reports.

Key Result Responsibilities - Continued

- Coordinate with all relevant Air Arabia internal stakeholders, as required, when processing duty travel, annual tickets, and recruitment-related requests.




- Stay updated with the latest developments in the travel technology industry. Use AI-powered tools to improve productivity, research, communication, itinerary preparation, and data analysis.
- Monitor travel costs and identify opportunities to optimize expenses without compromising crew comfort or operational requirements.
- Maintain confidentiality of crew information and follow company security and data-protection procedures.
- Provide rotational support when required, particularly during operational disruptions.

Qualifications (Academic, Training, Languages)

- Minimum bachelor's degree preferred, alternately a diploma or certificate in a related field combined with needed years of experience.
- Knowledge of Ticketing systems such as Galileo, Sabre and Accelero reservation system is a must.
- Basic knowledge of MS Excel to handle reports.
- High attention to details, confidentiality, and ability to adhere to procedures and set measures are a must.
- Excellent customer service skills; capable of interacting with seniors, and subordinates with professionalism.
- Reliable self-initiative, takes ownership, and displays energy and enthusiasm.
- Very good organizing and time management skills; meets deadlines without compromising quality of outcome.
- Fluent in English & Other languages required.
- Proficient in Microsoft Excel & Data Analysis.

Work Experience

- 4+ years of work experience in Ticketing/Administrative related role. Preferably IATA certified.
- Previous experience in airline crew travel, corporate travel, travel operations, airline reservations, or a similar coordination role is preferred.

📌 Staff Travel Executive (Pune)
🏢 Air Arabia
📍 Pune