We are looking for a proactive and empathetic Teleconsultation Coordinator to manage and coordinate online dermatology consultations between clients and dermatologists. The role involves ensuring a smooth consultation journey for clients — from scheduling appointments to coordinating with dermatologists and following up after consultations.

The ideal candidate should be organized, comfortable speaking with customers, and able to manage multiple appointments while delivering a seamless client experience.

Key Responsibilities

- Coordinate online dermatology consultations between clients and dermatologists.
- Schedule, reschedule, and confirm consultation appointments based on client and dermatologist availability.
- Communicate with clients via phone, WhatsApp, chat, or other communication channels regarding appointments and consultation-related queries.
- Coordinate with dermatologists to ensure consultations happen on time and resolve scheduling conflicts.
- Send timely reminders and relevant consultation details to clients.
- Monitor scheduled consultations and proactively follow up in case of delays, cancellations, or no-shows.
- Assist clients with basic queries related to the consultation process and guide them through the online consultation journey.
- Maintain accurate records of appointments, client interactions,



and consultation status.
- Coordinate with internal teams to ensure a smooth transition from consultation to subsequent services or follow-ups.
- Handle client concerns professionally and escalate medical or clinical queries to the appropriate dermatology team.
- Contribute to improving the overall client experience and teleconsultation process.

Requirements
- 1–3 years of experience in customer support, healthcare coordination, teleconsultation, appointment scheduling, or a similar role.
- Excellent verbal and written communication skills.
- Comfortable communicating with clients over phone and WhatsApp.
- Solid organizational and time-management skills.
- Ability to multitask and manage multiple appointments simultaneously.
- Comfortable working with CRM, appointment-booking, or communication tools.
- Customer-first approach with a calm and empathetic communication style.
- Prior experience in dermatology, healthcare, telemedicine, clinics, or beauty/wellness is a plus.

Key Skills

Teleconsultation Coordination | Appointment Scheduling | Customer Support | Client Communication | Dermatology Coordination | CRM Management | Follow-ups | Problem Solving | Healthcare Operations

📌 Teleconsultation Coordinator (Gurugram)
🏢 Clinikally (YC S22)
📍 Gurugram