Job Description – Operations ExecutivePosition: Operations Executive – Inbound & Outbound Calling

We are looking for energetic, agile, and customer-focused individuals to join our Operations team as an Operations Executive. The role involves handling inbound and outbound calls, interacting with potential customers, explaining products/services, generating leads, and achieving assigned targets.

The ideal candidate should have good verbal communication skills, a positive attitude, customer-handling ability, and the flexibility to work in a fast-paced environment.

Key Responsibilities

- Conduct inbound and outbound calls to potential and existing customers from provided leads.
- Introduce and explain company products/services clearly to prospects.
- Handle customer queries and provide appropriate information and assistance.
- Generate and qualify leads through effective customer conversations.
- Collect, verify, and accurately update customer information in the system.
- Maintain proper records of calls, customer interactions, and lead status.
- Achieve assigned daily, weekly, and monthly targets for calling, lead generation, and sales.
- Maintain a high level of professionalism and provide excellent customer service.
- Follow company processes, calling guidelines, and quality standards.
- Work effectively both independently and as part of a team.

Candidate EligibilityEducational Qualification

The following candidates are eligible:

- Graduate Freshers – Eligible
- 10th + Diploma – Eligible
- 12th + Diploma – Eligible
- HSC candidates with minimum 1 year of work experience – Eligible
- HSC Freshers – Eligible




- Undergraduates with at least 6 months of work experience – Eligible

Previous experience in telemarketing, telesales, customer service, BPO, contact center, or a related field will be an advantage.

Candidate Profile

- Age: 18 to below 32 years
- Excellent verbal communication skills
- Above-average communication and interpersonal skills
- Comfortable handling both inbound and outbound calls
- 6 hours of calling is compulsory
- Strong customer-handling and persuasive skills
- Goal-oriented and self-motivated
- Positive attitude and professional approach
- Basic computer knowledge and ability to work on CRM/system-based applications
- Comfortable working in a fast-paced environment
- Should be flexible to work across different customer profiles/processes
- Ability to work independently as well as in a team

Work Schedule
- Working Days: 6 days per week
- Week Off: Rotational
- Shift Timing: Between 8:00 AM and 8:00 PM
- Working Hours: Any 9-hour shift within the operational window
- Night Shifts: No night shifts
- Calling: Minimum 6 hours of calling per day is compulsory

Important Information
- No employment restrictions: Candidates with relevant experience as well as eligible freshers can apply.
- Candidates must be comfortable with both inbound and outbound calling.
- Candidates should have strong communication and customer interaction skills.
- No incentives are provided for this role.

What We Are Looking For
- We are looking for candidates who are confident communicators, target-oriented, adaptable, and comfortable speaking with customers over the phone. Freshers with good communication skills are welcome to apply.

📌 Customer Support & Operations Executive (Navi Mumbai)
🏢 NextMantra AI
📍 Navi Mumbai