About the Job

We're Hiring | Senior Executive – Warehouse Operations

Location: Dahisar East, Mumbai (On-site)

Experience: 3–5 Years

Function: Warehouse Operations & D2C Fulfilment

Apply: send your resume to [email protected]

About the Company

RemDesk is hiring on behalf of a fast-growing international D2C wellness and lifestyle company that sells premium wellness and lifestyle products to customers across the United States and other global markets.

The company is rapidly expanding its portfolio, with multiple consumer brands in development, and entering an exciting growth phase. Backed by an ambitious leadership team, it offers the opportunity to work directly with the Founder on high-impact initiatives spanning hiring, partnerships, operations, and strategic execution.

This is a rare opportunity to join a founder's office at a company scaling globally, where you'll have significant ownership, exposure to decision-making, and a direct influence on business growth.

This role will be based at the company's warehouse in Dahisar East, Mumbai, and will involve working closely with the Operations Manager and warehouse team.

Candidates who live in or around Dahisar East and are comfortable working regularly on the warehouse floor will be strongly preferred.

Role Overview

We are looking for a hands-on Senior Executive – Warehouse Operations to manage and execute day-to-day warehouse activities for a growing D2C business.

Reporting to the Operations Manager, you will play a critical role in ensuring that orders are processed and dispatched on time, inventory remains accurate, and warehouse performance is tracked through reliable daily MIS reporting.

You will be the key operational point of contact for understanding what is pending, what has been processed, what has been dispatched, and how the warehouse is performing each day.

This is a hands-on role requiring strong operational discipline, attention to detail, data-handling ability, and the ability to solve day-to-day warehouse issues independently.

Key Responsibilities

Warehouse Operations

- Oversee daily warehouse operations across inbound, storage, picking, packing, and dispatch coordination.
- Ensure orders are processed accurately and within defined timelines.
- Monitor daily warehouse activities and identify operational bottlenecks.
- Coordinate with warehouse staff to ensure smooth movement of inventory and orders.
- Ensure proper adherence to warehouse processes and operational SOPs.
- Monitor pending activities and ensure timely closure of operational tasks.
- Support the Operations Manager in maintaining smooth day-to-day warehouse functioning.

Order Fulfilment & Dispatch

- Track the complete order fulfilment cycle from order receipt to dispatch.
- Monitor pending and unfulfilled orders on a daily basis.
- Categorise pending orders based on age, SKU, priority, and other relevant parameters.
- Identify ageing orders and proactively coordinate with the warehouse team for closure.
- Track daily order processing and dispatch performance.
- Coordinate with courier and logistics partners for scheduled pickups and dispatches.
- Ensure manifests and dispatch-related documentation are accurately maintained.
- Monitor dispatch timelines and escalate delays or operational issues.

Daily MIS & Reporting

- Independently prepare daily warehouse MIS reports for the Operations Manager.
- Maintain accurate reports covering:
- Pending / unfulfilled orders
- Pending orders by age
- Pending orders by SKU
- Priority orders
- Orders processed
- Orders dispatched
- SLA adherence
- Daily backlog movement




- Track daily warehouse performance and highlight deviations from expected performance.
- Analyse operational data to identify trends, bottlenecks, and recurring issues.
- Ensure MIS reports are accurate, timely, and easy for management to understand.
- Maintain daily and periodic operational trackers as required.

WMS & Inventory Management

- Operate and maintain accurate data within the Warehouse Management System (WMS).
- Update order statuses and inventory movements accurately in the system.
- Monitor stock accuracy between system records and physical inventory.
- Track SKU-wise inventory levels and identify potential shortages.
- Proactively flag fast-moving SKUs and lead products that may be at risk of stock-out.
- Ensure inventory movements are properly recorded in the WMS.
- Identify discrepancies between system stock and physical stock and coordinate for resolution.
- Support inventory-related reporting and reconciliation activities.

Inventory Control & Stock Audits

- Support regular cycle counts and periodic physical stock audits.
- Coordinate physical inventory checks with system inventory records.
- Identify and report inventory discrepancies.
- Support reconciliation of physical and system stock.
- Maintain proper SKU-level inventory discipline.
- Ensure products are stored in designated locations and are easily traceable.
- Support FIFO practices wherever applicable.
- Assist in identifying damaged, missing, excess, or slow-moving inventory.

Courier & Logistics Coordination

- Coordinate with courier and logistics partners for daily pickups.
- Ensure shipments are ready for handover within agreed timelines.
- Coordinate manifests and dispatch documentation.
- Track pickup schedules and escalate missed or delayed pickups.
- Monitor shipment-related operational issues and coordinate with relevant teams for resolution.
- Support tracking and resolution of RTO and NDR-related cases.
- Maintain accurate dispatch and courier records.

RTO & NDR Management

- Monitor pending RTO and NDR cases on a regular basis.
- Coordinate with courier partners and relevant internal teams for timely resolution.
- Track returned shipments and ensure they are received and processed correctly at the warehouse.
- Coordinate with the relevant teams for restocking of returned products.
- Identify recurring reasons for pending orders, NDRs, and RTOs.
- Support initiatives aimed at reducing pending orders and failed deliveries.

Warehouse Discipline & Process Management

- Maintain proper bin and rack organisation across the warehouse.
- Ensure inventory is stored systematically and remains easily accessible.
- Maintain warehouse housekeeping and operational discipline.
- Ensure adherence to defined storage and handling processes.
- Support implementation and maintenance of warehouse SOPs.
- Identify process gaps and suggest practical improvements.
- Ensure operational activities are carried out with accuracy and discipline.
- Support the Operations Manager in maintaining a clean, organised, and efficient warehouse environment.

Cross-Functional Coordination

- Work closely with the Operations Manager on daily warehouse priorities.




- Coordinate with courier and logistics partners for dispatch and pickup requirements.
- Work with internal teams to resolve order and inventory-related issues.
- Communicate pending orders, stock shortages, dispatch delays, and operational exceptions proactively.
- Ensure smooth information flow between warehouse operations and other relevant stakeholders.
- Escalate issues that may impact fulfilment timelines or customer experience.

Process Improvement

- Identify recurring operational issues across order processing, inventory, and dispatch.
- Recommend practical improvements to improve warehouse productivity.
- Identify opportunities to reduce order backlogs and processing delays.
- Improve accuracy of inventory and operational data.
- Support initiatives aimed at improving SLA adherence and fulfilment efficiency.
- Continuously look for ways to improve warehouse processes and reduce operational errors.

Key Performance Indicators (KPIs)

Success in this role will be measured through:

- Order Processing Accuracy
- Orders Processed Per Day
- Orders Dispatched Per Day
- Pending Order Volume
- Ageing Pending Orders
- Backlog Reduction
- Order Fulfilment SLA Adherence
- Dispatch TAT
- Inventory Accuracy
- SKU-Level Stock Accuracy
- Stock-Out Identification & Prevention
- WMS Data Accuracy
- Cycle Count Accuracy
- Physical vs. System Stock Reconciliation
- Courier Pickup Adherence
- RTO / NDR Resolution
- MIS Accuracy & Timeliness
- Warehouse Organisation & Process Compliance
- Operational Issue Resolution Time

✅ What We're Looking For

We're looking for someone who is:

- Highly hands-on and comfortable working on the warehouse floor.
- Detail-oriented with strong operational discipline.
- Comfortable working with large amounts of order and inventory data.
- Solid at identifying operational issues and resolving them independently.
- Reliable and capable of working with minimal supervision.
- Comfortable preparing daily MIS reports and operational dashboards.
- Proactive in identifying pending orders, stock shortages, and fulfilment delays.
- Strong at coordinating with warehouse teams and logistics partners.
- Comfortable working in a fast-paced D2C environment.

Experience & Qualifications

- Graduate in any discipline.
- 3–5 years of experience in warehouse operations, fulfilment, logistics, or related operations.
- At least 1–2 years of experience in a reporting, supervisory, or senior operational capacity.
- Basic working knowledge of a Warehouse Management System (WMS) is mandatory.
- Experience handling order and inventory data.
- Ability to independently prepare MIS reports using Excel or Google Sheets.
- Working knowledge of Pivot Tables, VLOOKUP/XLOOKUP, and basic formulas.
- Understanding of warehouse operations including inbound, storage, picking, packing, and dispatch.

️ Preferred Skills

Candidates with the following experience will be preferred:

- Prior experience in e-commerce or D2C warehouse operations.
- Experience working with Shopify order data.
- Exposure to courier or logistics aggregator panels.
- Experience managing RTO and NDR cases.
- Experience with inventory reconciliation and cycle counts.
- Experience preparing daily warehouse MIS and performance reports.
- Familiarity with D2C order fulfilment workflows.

Work Arrangement

- Work Location: Dahisar East, Mumbai
- Work Mode: On-site
- This is a warehouse-based role requiring regular presence on the warehouse floor.
- Candidates residing in or around Dahisar East will be strongly preferred.
- The role requires hands-on involvement in daily warehouse operations.

📌 Senior Warehouse Executive (Mumbai)
🏢 RemDesk
📍 Mumbai