JOB PROFILE – SERVICE ENGINEER

Company: TECNA WELDCON INDIA PRIVATE LIMITED
Position: Service Engineer – South Region
Primary Locations: Bangalore
Region: South India
Department: Service & Technical Support.

1. Job Purpose

To provide reliable and timely installation, commissioning, troubleshooting, preventive maintenance, breakdown support, and technical service for TECNA WELDCON welding equipment and automation systems at customer locations.

The Service Engineer will primarily support customers in Bangalore and Hyderabad, while also providing service support across the South India region as required.

2. Key Responsibilities

A. Installation & Commissioning

- Installation and commissioning of TECNA welding machines, resistance welding equipment, weld controllers, welding guns, and related systems.
- Conduct machine trials and ensure equipment performance as per approved technical specifications.
- Support customer teams during machine installation, production trials, and handover.
- Verify electrical, pneumatic, cooling-water, and mechanical connections during commissioning.

B. Breakdown & Troubleshooting

- Attend customer breakdown calls and provide timely technical support.
- Troubleshoot electrical, electronic, PLC, HMI, pneumatic, mechanical, and welding-related issues.
- Diagnose problems in welding controllers, transformers, SCR/thyristor systems, MFDC systems, welding guns, cylinders, valves, sensors, and associated equipment.
- Coordinate with TECNA WELDCON India technical teams and TECNA Italy/HQ when higher-level technical support is required.
- Prepare detailed breakdown reports and corrective-action recommendations.

C. Preventive Maintenance

- Conduct scheduled preventive maintenance activities at customer locations.
- Inspect welding machines, controllers, guns, transformers, cables, cooling systems, pneumatic systems, and safety circuits.
- Identify potential failures and recommend corrective actions before breakdowns occur.
- Maintain service history and equipment records for key customers.

D. Customer Support

- Maintain professional relationships with customer maintenance, production, engineering, quality, and purchase teams.
- Understand customer technical requirements and provide appropriate technical solutions.
- Ensure timely response to customer complaints and service requirements.
- Provide technical guidance and basic operator/maintenance training wherever required.
- Support customer trials for new applications and equipment.

E. PLC & Automation Support

- Troubleshoot basic PLC, HMI, sensors,



actuators, relays, contactors, and control circuits.
- Understand and modify basic PLC ladder logic when required.
- Troubleshoot machine sequence and interlocking-related issues.
- Coordinate with automation specialists for advanced PLC/robot/automation issues.

F. Welding Application Support

- Support customers in resistance welding applications.
- Understand basic welding parameters such as welding current, weld time, electrode force, squeeze time, hold time, and weld sequence.
- Assist in welding trials and parameter setting.
- Support weld quality investigations and basic process troubleshooting.
- Handle basic operation and troubleshooting of weld testers/analyzers.

G. Documentation & Reporting

- Prepare service reports after every customer visit.
- Maintain records of breakdowns, preventive maintenance, spare parts, and machine status.
- Submit daily/weekly service activity reports.
- Provide feedback regarding recurring technical issues and required design improvements.
- Maintain customer equipment history and service records.

H. Spare Parts & Service Coordination

- Identify required spare parts during troubleshooting and preventive maintenance.
- Coordinate with the service/parts team for spare requirements.
- Support customers in identifying critical and recommended spare parts.
- Follow up on pending spare-part requirements until closure.

3. Primary Customer Coverage

The engineer will be primarily responsible for service support in:

Bangalore / Karnataka

- Bangalore and surrounding industrial areas
- Hosur
- Tumkur
- Mysore
- Other Karnataka customer locations as required

Hyderabad / Telangana

- Hyderabad and surrounding industrial areas
- Other Telangana customer locations as required

South India

- Tamil Nadu
- Karnataka
- Telangana
- Andhra Pradesh
- Kerala

Travel across South India will be required depending on customer requirements and project activities.

4. Required Technical Skills

- Diploma / BE / B.Tech in Electrical, Electronics, Mechatronics, Instrumentation, or Mechanical Engineering.
Freshers are also welcome.
- 1–3 years of experience in industrial machinery service,



automation, welding equipment, or similar manufacturing equipment.
- Good knowledge of electrical control panels and industrial electrical systems.
- Basic PLC and HMI troubleshooting knowledge.
- Knowledge of pneumatic systems, sensors, solenoid valves, cylinders, and control components.
- Ability to read electrical and pneumatic drawings.
- Basic knowledge of resistance welding equipment and welding controllers is preferred.
- Troubleshooting skills for industrial machinery and automation systems.
- Basic computer knowledge and ability to prepare service reports.

5. Preferred Experience

Experience in any of the following industries will be an advantage:

- Automotive
- Auto components
- Sheet-metal manufacturing
- Resistance welding
- Industrial automation
- Machine building
- Press shop / fabrication
- Production machinery
- Robotics and automation

Experience with TECNA or other resistance welding equipment, MFDC/AC welding controllers, welding guns, transformers, and welding automation will be an added advantage.

6. Personal Competencies

- Strong troubleshooting and problem-solving ability.
- Good customer-handling skills.
- Willingness to travel extensively.
- Ability to work independently at customer locations.
- Good communication and reporting skills.
- Ability to work under breakdown/emergency situations.
- Positive attitude and strong commitment to customer satisfaction.
- Good coordination with sales, service, engineering, and management teams.

7. Key Performance Areas (KPIs)

- Timely response to customer service calls.
- Breakdown response and machine restoration time.
- Successful installation and commissioning.
- Preventive maintenance completion.
- Customer complaint closure.
- Repeat breakdown reduction.
- Service report submission and documentation.
- Customer satisfaction and relationship management.
- Effective spare-parts identification and recommendation.
- Technical support for recent machine installations and projects.

8. Additional Requirement

Location: Bangalore
Travel: Extensive travel across South India
Driving Licence: Mandatory
Two-wheeler: Preferred
Language: English required; Kannada/Telugu/Tamil knowledge will be an advantage.

Overall Objective

To ensure high machine availability, quick breakdown resolution, effective technical support, and strong customer satisfaction for TECNA WELDCON INDIA PRIVATE LIMITED customers across Bangalore, Hyderabad, and the South India region.

📌 Field Services Engineer (Bengaluru)
🏢 TECNA Weldcon India
📍 Bengaluru