Job Description

The Customer Support Associate will support the Support team in obtaining declarations and other significant information from non-responsive suppliers in our client’s supply chains.

- Communicate with suppliers through a multi channel approach including emails, phone calls and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided;
- Work directly with top tier suppliers to be a valuable resource to help them respond to their compliance requests;
- Handle inbound calls from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience;
- Engage with unresponsive suppliers through outbound calls, supplier education and webinar invites;
- Language support (German and English) may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team;
- Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues

📌 Customer Support Associate- Italian (Pune)
🏢 Assent
📍 Pune