Job Description

The Spa & Wellness Executive will play a key role in the development, management, and delivery of our spa services and wellness programs. This position requires a dynamic individual with a robust background in spa and wellness management, excellent organizational skills, and a commitment to providing exceptional guest experiences.

Key Responsibilities:

Program Development & Management:

- Design and implement wellness and spa programs that align with our vision of longevity and holistic well-being.
- Develop and maintain a diverse range of spa treatments, services, and packages that cater to different guest needs and preferences.
- Stay informed about industry trends and best practices to continually enhance our offerings.

Guest Experience:

- Ensure that all guests receive exceptional service from their initial contact through to the completion of their spa experience.
- Address guest inquiries, feedback, and concerns in a professional and timely manner.
- Personalize guest interactions and recommendations to enhance their overall spa experience.

Team Leadership & Training:

- Lead, motivate, and support spa staff, including therapists and wellness practitioners, ensuring high standards of service and professionalism.




- Conduct regular training sessions and workshops to keep the team updated on new treatments, techniques, and wellness trends.
- Evaluate staff performance and provide constructive feedback to foster continuous improvement.

Operational Management:

- Oversee daily spa operations, including scheduling, inventory management, and facility maintenance.
- Ensure that all spa equipment, products, and facilities are maintained to the highest standards of safety and hygiene.
- Monitor and manage the spa budget, including tracking expenses, managing inventory, and maximizing revenue.

Marketing & Promotions:

- Collaborate with the marketing team to develop and execute promotional strategies, special offers, and events that drive spa traffic and enhance guest engagement.
- Assist in creating engaging content for social media and other marketing channels to promote spa services and wellness programs.

Quality Control & Compliance:

- Ensure that all spa treatments and services are delivered in accordance with Fairmont’s quality standards and regulatory requirements.
- Implement and monitor procedures to ensure compliance with health, safety, and hygiene regulations.

qualification

📌 Spa Executive (Mumbai)
🏢 FAIRMONT
📍 Mumbai