Job Description

Overview:

As a Senior Staff Engineer, you will serve as a core technical anchor, driving the architectural evolution of Freshworks' multi-tier SaaS platform. In this role, you will:

- Scale Platform Capabilities: Architect and deliver resilient APIs, microservices, and web-layer platform features that support complex enterprise customer scenarios while drastically improving deployment velocity, system reliability, and low-latency performance.
- Elevate Engineering Discipline: Act as a technical role model and mentor to young, ambitious engineers—fostering a culture rooted in clean coding standards, robust systems thinking, and long-term product ownership.
- Bridge Business & Technology: Partner closely with cross-functional leaders across Architecture, Product Management, Design, QA, Operations, and Customer Success to turn high-level business visions into seamlessly integrated, high-performing software solutions.

Roles & Responsibilities

- Architecture & Roadmap Execution: Own and deliver the technical roadmap for your engineering domain; design, document, and execute scalable, cost-effective, and low-latency platform solutions.
- Hands-on Development: Write clean, maintainable,



and high-performance code, building APIs and core platform features that scale seamlessly alongside Freshworks’ global growth.
- System Health & Tech Debt Management: Identify critical architectural bottlenecks and technical debt; design and drive practical, iterative refactoring plans without compromising business delivery.
- Operational Excellence & Production Leadership: Take ownership of complex production issues in distributed SaaS environments, driving deep-dive root-cause analyses (RCA) and implementing permanent preventive safeguards.
- Quality & Process Standardization: Establish rigorous engineering standards through code reviews, automated testing, and CI/CD pipeline integration to continuously raise the quality bar.
- Mentorship & Talent Development: Coach and develop engineers across functions, elevating their problem-solving capabilities, systems thinking, and operational discipline.
- Security & Compliance: Ensure all platform designs and team practices strictly align with Freshworks information security standards and regulatory compliance protocols.

📌 Senior Staff Engineer - Systems (Chennai)
🏢 FreshWorks
📍 Chennai