Job Description

Come join the dream team. We're rapidly expanding Agentic Playbook, ServiceNow's platform for sequencing work between AI Agents, automations, and people across enterprise applications. It combines the power of AI, the predictability and performance of automated flows, and the judgment of humans-in-the-loop — all within a single governed process running on ServiceNow's enterprise Flow Engine.

Agentic Playbooks can be built using a drag-and-drop diagram experience or agentically with tools like Build Agent. Once running, multiple stakeholders can interact with a Playbook through an AI-native UI that updates in real time, or conversationally across channels like Teams and Slack — including through MCP, which lets external AI assistants interact with a running Playbook directly. This dramatically reduces the engineering expertise required to automate a multi-step process, and makes it possible to create compelling, dynamic user experiences that would otherwise take a specialized team to build. This is at the heart of ServiceNow's purpose to make AI work for everyone. There's never been a better time to join the ServiceNow family.





What you get to do in this role:

- As a Sr Staff Software Engineer you will be designing architecture that will unlock the next generation of automated process design and execution, enabling our customers to be effective in their work.
- You will use your experience building modern web experiences and your expertise in performance, architecture, and object-oriented design to push the boundaries of our platform.
- You will also collaborate with cross-functional engineering teams to develop new and improve on existing platform features.
- Build highly interactive web-based application UIs that can scale with application complexity
- Create tools, libraries, and frameworks for other developers to build upon
- Work with a strong set of teams to improve developing and deploying applications and customizations
- Apply current technology and innovation to improve platform functionality
- Deliver and outstanding experience for our customers
- Be a mentor for colleagues and help promote knowledge-sharing

📌 Sr Staff Software Engineer (Hyderabad)
🏢 ServiceNow
📍 Hyderabad