Job Description

 Accountable for Recent Hire training, Nesting, Performance during 30-60-90 days period and overall knowledge management during BAU Take direction from training lead and execute deliverables Design process training plans with inputs from client SMEs Assess the effectiveness of training material to be deployed for the KS program including the SOPs, Participant and Facilitator Guides, Learning Check Points, etc. Set-up daily/weekly huddles with trainees to track progress and resolve any issues Participate in periodic transition update calls set-up by Project Managers for internal stakeholders and provide detailed updates on progress of training batches Conduct audits, calibration with QAs & Training Need Assessment (TNA)



for employees in BAU Operations Develop training interventions (BTB) based on TNA for existing employees Conduct certification programs & other developmental workshops for auxiliary trainers Review and revise the standard operating procedures periodically or as agreed with the client Ensure robust update management process is deployed and followed Ensure adherence to the training governance mechanism as outlined in Training Standard Document (TSD) Preparing, publishing and maintaining various training reports and dashboards

📌 Deputy Manager - Process Training (Training Management/ Training Delivery/ TNA /TNI / Nesting ) - Hyderabad2U_2026278897 (Hyderabad)
🏢 Wns Global Services
📍 Hyderabad