Technical Support Engineer

Start Date

Starts Immediately

CTC (ANNUAL)

Competitive salary Competitive salary

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Posted today

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About the job

Roles and Responsibilities:

- Provide service and customer support during remote meetings and interactions.
- Install POS software on clients systems or devices efficiently.
- Conduct training sessions to help clients understand and use the product effectively.
- Diagnose errors or technical problems and determine proper solutions to resolve client queries.
- Create, maintain, and implement SOPs to standardize support processes.
- Hands-on experience with Windows, Linux, and Mac OS environments.
- Research and identify solutions for software and hardware issues.
- Troubleshoot technical issues, including account setup, system errors, and network configurations.
- Ask targeted questions to quickly identify the root cause of issues and provide resolutions.
- Communicate with clients through phone, email, or chat to resolve technical challenges.
- Ensure all technical issues are logged properly with detailed documentation.
- Build and maintain positive relationships with international customers,



ensuring high levels of satisfaction.
- Flexibility to work in rotational shifts to support international time zones.

Additional Qualification and Skills:

- Software Installation and Training.
- Flexibility to work in rotational shifts to support international time zones.

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. have minimum -1 years of experience

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: Market-competitive salary

Number of openings

1

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

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📌 Technical Support Engineer (Ahmedabad)
🏢 Petpooja
📍 Ahmedabad