Identity & Access Management Specialist I

Start Date

Starts Immediately

CTC (ANNUAL)

Market-competitive salary Competitive salary

Experience

1 year(s)

1 year(s)

Apply By

Not Provided

Posted today

Job

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About the job

WHO ARE WE?

WE CONNECT PEOPLE AND WORK

TrueBlue (NYSE: TBI ) is a leading staffing, recruiting and workforce management company. The company fills individual positions on demand, staffs' entire facilities, and manages outsourced recruiting processes and staffing vendor programs for a wide variety of clients. The company's specialized workforce solutions meet clients' needs for a reliable, efficient workforce in a wide variety of industries including - construction, manufacturing, financial services, pharmaceuticals, transportation, aviation, and energy. TrueBlue assigns as many as 100,000 people to work each day, drawing from a data base of hundreds of thousands of candidates, and places more than 250,000 people in permanent positions each year.

ROLE

This position provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personal requests for technical support. Documents, tracks and monitors issues to ensure a timey resolution.

ESSENTIAL DUTIES and RESPONSIBILITIES

Provide technical assistance and support for incoming queries/calls and issues related to computer systems, software, and hardware

Identify and diagnose issues and problems

Categorize and record reported queries and provide solutions

Support problem identification

Advise users on appropriate course of action

Monitor issues from start to resolution

Escalate, if needed, unresolved problems to a higher level of support

Provide essential online security advice and support

Managing one or more customer service

Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services





Receives and handles requests for service, following agreed procedures

Promptly allocates calls as appropriate

Logs incidents and service requests and maintains relevant records

Maintain technical documentation on Help Desk tickets, including tracking requests and documenting resolutions

Identifies and classifies incident types and service interruptions

Records incidents cataloging them by symptom and resolution

During change, acts systematically to respond today by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements

Type at least 45 WPM

Proficient in basic troubleshooting

Good grasp of Current Operating System functionality

Basic understanding of computer hardware

Proficient with Microsoft products

SKILLS AND QUALIFICATIONS

Excellent Communication & Customer handling skills

ITIL process knowledge

Well versed with Service Now ticketing tool

Adhere to TB ITSD guidelines

Good hands-on Active Directory, MS Office 365, Account Provisioning and Account Creation

Basic understanding of computer hardware

Basic Knowledge of Teams/Outlook applications

1-3 Years of experience in a similar role

B. Tech/B.E. in Computers, BCA in Computers, B. Sc in Computers

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. have minimum 1 years of experience

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: Competitive salary

Number of openings

1

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

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📌 Identity & Access Management Specialist I (Haryana)
🏢 TrueBlue India
📍 Haryana