JD

Position Title: Application Runbook Administrator (Cutover SaaS)

Requires skill : IT Disaster Recovery (ITDR) Automation Software | Cutover

Automated Runbook Technology for Enterprise Applications | Cutover

Role Summary:

The Application Runbook Administrator is responsible for administering and

operationalizing client's Cutover SaaS platform to plan, build, govern, and execute runbooks for

application recovery, setting changes, and key operational events. This role ensures runbooks

are accurate, standardized, auditable, and aligned to change management and IT resilience

practices, enabling predictable cutovers and reduced operational risk.

Reporting/Alignment: Aligned to the IT Resilience Team (Disaster Recovery Team), partnering closely

with application owners, infrastructure/Cloud teams, QA, InfoSec, and Service Management.

● Primary Focus: Cutover runbook lifecycle management (build, maintain, execute, improve).

● Core Value: Improve execution consistency, visibility, and auditability for resilience

validation and critical events.

● Scope: Enterprise applications, shared services, and cross-team dependencies where

coordinated task execution is required.

Key Responsibilities

The Application Runbook Administrator owns day-to-day Cutover administration and enables

delivery teams to produce high-quality runbooks that are ready for controlled execution.

● Administer Cutover workspaces, runbook templates, user access/roles, and configuration in

alignment with Synchrony policies.

● Build and maintain standardized runbook templates (e.g., DR test, migration events)

including phase structure, task types, and required metadata.

● Partner with application and platform teams to capture end-to-end cutover steps,

dependencies, owners, prerequisites, validation checks, and rollback procedures.

● Ensure runbooks meet governance standards: completeness, naming conventions, task

clarity, time estimates, sequencing, and required approvals.

● Coordinate cutover readiness reviews and dry runs; confirm execution owners,

communications plan, and validation criteria are in place.

● Lead or facilitate runbook execution in Cutover: launch events, manage task progression,

monitor blockers, maintain real-time status, and ensure timely escalations.

● Integrate Cutover usage with broader release/change processes (e.g., change records,

release calendars, maintenance windows) and maintain traceability for audits.

● Manage Cutover reporting and dashboards: runbook status, completion metrics, cycle time,

missed steps, and post-event outcomes.





● Maintain runbook documentation and knowledge articles; provide training and coaching for

new teams adopting Cutover.

● Drive continuous improvement via post-implementation reviews (PIRs), lessons learned, and

template/process enhancements.

1) Intake: Receive request for a new/updated runbook and confirm scope, timeline, and

stakeholders.

2) Build: Draft or update runbook in Cutover using approved templates and required controls.

3) Review: Conduct readiness review with owners; ensure validations, communications, and

rollback are defined.

4) Execute: Facilitate the event; track progress, handle escalations, and provide leadership

updates.

5) Close: Capture results, evidence, and lessons learned; update templates and artifacts.

Required Qualifications and Skills

This role requires strong operational discipline, cross-functional coordination, and proficiency with

runbook-driven execution in regulated environments.

● Experience administering or power-using Cutover.

● Hands-on experience with IT Resilience, Incident Management (ITIL), and production support

practices.

● Ability to translate technical procedures into clear, executable, step-by-step tasks with well[1]defined ownership and acceptance criteria.

● Strong stakeholder management and facilitation skills (coordinating cross-team tasks).

● Knowledge of SDLC concepts, environment management, and deployment patterns (e.g.,

blue/green, rolling, canary) at a conceptual level.

● Familiarity with incident/problem management and post-event review practices.

● Strong attention to detail, documentation rigor, and an audit-ready mindset.

● Comfort working in fast-paced schedules, including after-hours maintenance windows when

needed.

Skill Area What Good Looks Like Examples

Runbook Quality Tasks are unambiguous, sequenced,

owned, and validated

Pre-checks, execution steps, validation,

and rollback are all included

Execution

Leadership

Keeps teams aligned and unblocks

quickly

Real-time status updates; escalates

risks early; manages dependencies

Governance Traceability and evidence are

captured consistently

Approvals recorded; artifacts linked;

completion evidence retained





Communication Clear and concise updates to

technical and non-technical

audiences

Leadership summaries; cutover bridge

updates; stakeholder notifications

Preferred Qualifications

Preferred qualifications enhance effectiveness in complex enterprise environments and support

broader automation and reporting needs.

● Experience operating in financial services and/or other highly regulated environments.

● Familiarity with ServiceNow or comparable ITSM platforms (change, incident, CMDB) and

integrating runbooks with change records.

● Basic data/reporting skills (e.g., exporting runbook data, trend analysis, KPI creation).

● Understanding of access management concepts (role-based access control, least privilege).

● Experience supporting DR exercises, major releases, or enterprise cutover events involving

multiple systems and teams.

● Exposure to Agile/DevOps delivery models and release trains; ability to adapt runbook

governance to iterative delivery.

Success Measures and Working Relationships

Success in this role is measured by predictable execution outcomes, improved visibility, and reduced

risk during IT Resilience validation and operational events.

● Runbook adoption: Increased percentage of qualifying events executed via Cutover.

● Quality and readiness: Reduced last-minute runbook changes; improved readiness review

pass rates.

● Execution outcomes: High on-time task completion; fewer missed/failed steps and fewer

rollbacks due to process gaps.

● Risk management: Risks and dependencies identified earlier; escalations handled within

defined SLAs.

● Auditability: Consistent evidence capture and traceability to resilience validation events.

● Continuous improvement: Documented lessons learned and measurable improvements to

templates and standards over time.

Primary Stakeholders Engagement Model Typical Deliverables

IT Resilience / Change

Management

Align runbooks to resilience

testing/validation calendar and

change controls

Standard templates, readiness

checklist, execution summaries

Application Owners /

Engineering

Capture and validate technical steps

and ownership

Application runbooks,

validation/rollback steps, task

assignments

Infrastructure / Cloud

/ DBA / Network

Coordinate dependencies and

sequencing across platforms

Integrated cutover plans,

dependency mapping, execution

checkpoints

InfoSec / Risk / Audit

(as applicable)

Ensure controls and evidence meet

policy requirements

Approval traceability, audit-ready

artifacts, control mapping

📌 Remote Runbook Administrator-Cutover SaaS (Ballari)
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