Location: Chennai (e.g., Tidel Park / Work from Office)
Shift: Night Shift (US Shift 9:00 PM to 6:00 AM)
Experience: 1–3 Years (Freshers with excellent communication can apply)
Salary: As per company standards / Previous salary
Job Overview
We are looking for a US Voice Process Executive to handle customer interactions for international clients. The role requires excellent English communication skills and the ability to resolve customer queries effectively over calls.
Key Responsibilities
- Handle inbound/outbound calls with US customers
- Provide accurate information and resolve customer queries
- Maintain high customer satisfaction levels
- Follow communication scripts and company guidelines
- Document call details and update CRM systems
- Meet quality and productivity targets
Required Skills
- Excellent verbal communication in English (mandatory)
- Positive listening and problem-solving skills
- Basic computer knowledge
- Ability to work in night shifts (US process)
- Customer handling skills
Preferred Qualifications
- Prior experience in international voice process / BPO
- Familiarity with CRM tools