Position Summary
a. Key Objective / Purpose of the Job:

The key objective of the position is

- To provision IP/ MPLS based services on Tata Communication Global Enterprise network.
The position is available in 24 7 shifts.

- To performing migrations and change managements on the existing customer circuits (IP/MPLS services) during critical planned events and downtimes, ensuring the activity completion in stipulated time frames.
b) Major Activities

- Performing migrations and change managements on the existing customer circuits during critical planned events/ downtimes and ensuring the activity completion in stipulated time frames.

- Provision IP/ MPLS based services on Tata Communication Global Enterprise network.

- For managed customers the customer device configuration is to be carried out.

- The position is also responsible for testing the configured and migrated customer services L3 VPN/ L2 VPN/ Internet to the deliverable parameters.

- The above mentioned configuration and testing of services to be done on primarily on Cisco and Alcatel Lucent devices.
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II) Person Specification:
a) Essential Qualifications:
- Candidate must possess at least a Bachelor of Engineering/Technology (Telecommunication/ Computers) or equivalent degree with min. 1 to 2 yrs of experience.
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b) Requisite Skills:





- Technical
Sound knowledge of IP/MPLS and MPLS based VPNs. Excellent knowledge of Network Fundamentals, Routing protocols and Switching. Configuration and troubleshooting skills on Cisco and Alcatel Lucent routers is a must. Network device configuration, migration and maintenance experience of at least 1 to 2 years in an organization of repute.

- Functional
Excellent knowledge and hands-on on Network Fundamentals, Routing protocols and Switching. Positive configuration and troubleshooting skills on Cisco and Alcatel Lucent routers (Hands-on) is a must.
Systems/process knowledge are key drivers on the job.

- Behavioral

- Systematic approach towards work areas.

- Should be able to cope up excellently under stressful circumstances.

- Good communication skills
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c) Work Experience
Should have worked in a service providers environment where network device configuration, migration and maintenance would have been a Core activity. Familiarity with Cisco equipments/ALU 7750 SR devices and configurations is must. Exposure to IP/MPLS and MPLS based VPNs is desirable. CCNA/ CCNP certifications or equivalent Alcatel Lucent certifications and exposure to SAM tool would be an added advantage.

📌 Customer Service Executive - Service Delivery & Management (Pune)
🏢 Tata Communications
📍 Pune