Role & responsibilities

Sr. No.

Broad KRA's

- 1 Mid ops management for all Brokers, Corporates and TPA's
- 2Supporting in Client /Broker onboarding Legal and compliance
- 3Cross function coordination and collaboration for project executions
- 4Review, negotiation and comprehensive revert to RFPs
- 5Dashboard & Internal tracker management
- 6Payment & outstanding management
- 7Review, follow up and update- all pending tasks
- 8Curating and sharing project wise SOPs

Preferred candidate profile

- 1RFQ Response sharing - negotiation , coordination,formatting & sharing
- 2Legal document sign off - MSA/Addendum & SOW - Review coordination and Assessment
- 3Product requirement finalization - coordination with Products team for queries, mapping and activation
- 4Product testing
- 5Network Mapping - coordination witrh internal and external teams
- 6SOP Creation - Internal and external stakeholders - review and sign off
- 7Integration discussions - client and internal - coordination till testing and conclusion
- 8MIS /Reports - in vaious frequecies as requested by client
- 9Customizing processing as poer cleint requirements and coordination for approvals and executions




- 10Data Format for Upload - external and internal stakholders
- 11Telecalling arrangement - Calling Script, Training agents
- 12Internal OPS, CS Team orientation
- 13Coordination for networks and Ops process related requirements
- 14Coordination for SFTP access if required for employee data sharing of Reports sharing
- 15Organizational Health Records Dashboard Credentials
- 16Manual process management as required
- 17Periodic Governance Meetings - virtual and physical
- 18Marketing Collaterals - overall coordination and execution
- 19Creation of FAQ's, User journeys,demo's
- 20Payments - scrutinizing and raising invoices , taking approvals and follow ups for payments
- 21Publishing daily and monthly reports
- 22Data collation and publishing for reviews
- 23BID reviews - coordination and collation of queries/responses
- 24Acting as SPOC's for clients post service /RFP confirmation
- 25Product testing and sign off for all services
- 26Attending sessions as per client requests for supervision
- 27Escalation Management
- 28RCA - review, draft and resolution

📌 Assistant Manager - Strategy & Process Excellence (Thane)
🏢 IIFL Finance
📍 Thane