Role & responsibilities
Act as the offshore techno-functional lead for store systems support
- Partner with the onshore Store Systems SME for smooth delivery and issue resolution
- Lead and mentor offshore support teams across time zones
- Manage:
- Incident management
- Problem management
- Enhancements
- Peak support
- Service improvements
- Support and enhance:
- Store EPOS
- Other SaaS/COTS store applications
- Support reconciliation between store systems and downstream applications
- Coordinate lift-and-shift / transition support activities where required
- Oversee:
- Design coordination
- Testing
- Rollout of enhancements
Interested candidates please share your updated resume to
[email protected]
📌 Omni Store System Support Engineer (Chennai)
🏢 Hexaware Technologies
📍 Chennai