- Handle international customer calls, emails, and chats to resolve their queries and concerns in a timely and professional manner.
- Provide accurate information on products/services offered by the company to customers.
- Escalate complex issues to senior team members or supervisors when necessary.
- Maintain records of all interactions with customers using CRM software.
Job Requirements :
- 0-1 year of experience in BPO customer service or related field.
- Solid communication skills for handling international voice processes (US process).
- Ability to work in an international BPO environment with diverse client base.
- Basic knowledge of computer applications such as MS Office Suite.
📌 Customer Support Representative (New Delhi)
🏢 American Express
📍 New Delhi
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.