In-process Quality & Manufacturing Excellence

• Drive in-process quality discipline across all manufacturing operations.

• Implement systems for early detection and prevention of defects (Poka-Yoke, SPC, FMEA)

• Reduce rejections, reworks, customer complaints, and returns through structured root cause

analysis (RCA)

• Strengthen quality checkpoints, digital controls, SOP adherence, and manufacturing audits.

2. Supplier Quality Management & Incoming Quality

• Develop robust Supplier Quality Assurance (SQA) systems.

• Lead supplier audits, qualifications, and continuous improvement programs.

• Ensure 100% compliance of incoming materials through IQC and vendor performance metrics.

3. Process Excellence & Continuous Improvement

• Lead customer quality initiatives by collaborating with CX, retail, and after-sales teams.

• Analyze customer complaints, returns, and NPS feedback to identify systemic improvement areas.

• Build a strong feedback loop from field to factory to drive proactive improvements.

4. Quality System, Audits & Certifications

• Strengthen QMS and drive compliance with ISO, GMP,



regulatory, and international quality

standards.

• Establish documentation, traceability, and data-driven quality management practices.

• Ensure 100% audit readiness throughout the year.

CORE COMPETENCIES

Execution ownership & accountability › Communication across all levels

› Agility & comfort with ambiguity › People development & retention

› Solid problem-solving mindset › Lean / Six Sigma / RCA / CAPA / Risk Management

› Technology & automation orientation › Cross-functional stakeholder management

› Data-driven decision making › Customer-first approach

› Quality Management System › Bias for action & continuous improvement

WHY LENSKART MANUFACTURING

• Be part of a mission-driven brand redefining an entire industry at scale.

• Lead one of the most technologically forward manufacturing environments in the consumer space.

• Work in a culture that rewards ownership, bold ideas, and first-principles thinking.

📌 Assistant Manager - Quality (Gurugram)
🏢 Lenskart
📍 Gurugram