Role & responsibilities

Key Responsibilities

1. End User Support

- Provide first-level technical support to employees through phone, email, chat, and ticketing systems.
- Troubleshoot desktop, laptop, printer, scanner, and peripheral-related issues.
- Assist users with Windows operating system issues and application problems.
- Provide remote and onsite support to users.

2. Desktop and Application Support

- Install, configure, and troubleshoot:
- Windows operating systems
- Microsoft Office 365 / MS Office applications
- Antivirus and endpoint security software
- Business applications
- VPN clients
- Remote desktop applications

3. Hardware Support

- Perform hardware troubleshooting for:
- Desktops and laptops
- RAM, HDD/SSD, power issues
- Printers and scanners
- Network adapters and peripherals

- Coordinate with vendors for hardware repair and replacement.

4. Network Troubleshooting

- Perform basic network troubleshooting:
- IP configuration
- DNS issues
- DHCP troubleshooting
- Ping and connectivity testing
- LAN/Wi-Fi issues
- VPN connectivity issues

5. IT Asset Management

- Maintain IT asset inventory records.
- Assist in hardware allocation and recovery.
- Track laptops, desktops, peripherals, and software licenses.
- Maintain asset documentation.

Required Technical Skills

Operating Systems





- Windows 10/11 troubleshooting
- Basic knowledge of Windows Server setting

Networking

- Basic TCP/IP concepts
- IP addressing and subnet basics
- DNS and DHCP concepts
- LAN/WAN troubleshooting

Microsoft Technologies

- Microsoft Office 365 / MS Office troubleshooting
- Outlook configuration and troubleshooting
- Active Directory basics
- Remote Desktop support

Hardware Knowledge

- Desktop/Laptop hardware troubleshooting
- Printer installation and troubleshooting
- Peripheral device support

Security Knowledge

- Antivirus and endpoint protection basics
- Password policies
- Phishing awareness
- Basic cybersecurity practices

IT Tools

- Remote support tools
- Asset management tools

Educational Qualification

- Diploma / Bachelor's degree in Computer Science, IT, or related field.
- Certifications such as CompTIA A+, Microsoft Fundamentals, ITIL Foundation, or CCNA (basic) will be an advantage.

Working Conditions

- Support office users through onsite and remote assistance.
- May require rotational support during critical incidents or business requirements.
- Coordination with L2/L3 infrastructure and security teams.

- Intrested Candidate can share the Resumes on Mail & Whats up -

[email protected]

Contact No - (phone hidden)

📌 It Support Engineer (Nellore)
🏢 GTPL Hathway
📍 Nellore