Role & responsibilities

Role: VisionPLUS Application Support Engineer / Analyst
Experience: Typically 28 years, depending on L1/L2/L3 responsibilities
Domain: Banking / Cards & Payments

Key Responsibilities

- Provide L1/L2 production support for VisionPLUS applications.
- Monitor batch jobs, online transactions, application alerts and system health.
- Troubleshoot incidents related to VisionPLUS modules such as CMS, FAS, TRAMS, ITS and VMx.
- Analyze production issues, identify root causes and provide permanent fixes or workarounds.
- Monitor and troubleshoot JCL/batch failures and coordinate with relevant teams for resolution.
- Work with COBOL, JCL, VSAM and CICS programs for issue analysis and fixes.
- Perform impact analysis for application changes and defects.
- Handle incident, problem and change-management activities using ITSM tools.
- Prepare RCA, incident reports,



SOPs and technical documentation.
- Coordinate with development, infrastructure, database, testing and vendor teams.
- Support release deployments, patches, production implementation and post-deployment validation.
- Participate in production calls/on-call support when required.
- Support enhancements and maintenance activities in the VisionPLUS setting. A APEX 2000+1

Required Technical Skills

- VisionPLUS: CMS, FAS, TRAMS, ITS/VMx
- Mainframe: COBOL, JCL, VSAM, CICS
- Batch processing and job scheduling
- Mainframe troubleshooting and debugging
- DB2/SQL knowledge is useful
- Tools such as Endevor, Changeman, Control-M, File-Aid
- Incident/Problem/Change management
- ITIL/ServiceNow or similar ITSM exposure

📌 Vision Plus Support Engineer-Mumbai-Immediate joiner Only
🏢 Clover Infotech
📍 Mumbai