Role & responsibilities :

- Patient Greeting and Check-In: Welcome patients and visitors warmly, verify identification, confirm insurance details, and guide individuals through admission process or medical paperwork.
- Appointment Scheduling: Manage multi-line phone systems and electronic calendars to book, reschedule, or cancel patient appointments while optimizing provider availability.
- Call Management and Routing: Answer incoming phone traffic, address routine inquiries regarding clinic hours and policies, and route messages accurately to clinical staff.
- Patient Record Maintenance: Update, retrieve, and organize digital files and electronic health records (EHR) while ensuring strict confidentiality.
- Billing and Payments: Collect co-pays, handle outstanding balances,



process basic financial transactions, and assist with third-party insurance claims.
- Waiting Area Coordination: Maintain a clean, calm, and orderly reception workplace to minimize patient anxiety and ensure smooth daily clinic flow.
- Clinical Support Communication: Notify medical providers of patient arrivals, manage referral requests, and coordinate lab or test scheduling as directed.
- Compliance and Privacy Adherence: Follow data protection rules and privacy laws (such as HIPAA guidelines) in all verbal and electronic interactions.

Perks and benefits

Free meal

📌 Front Office Executive (Kolkata)
🏢 Health Pillar Hospitals
📍 Kolkata