Business Development Manager BPO & Customer Experience

Hutah Technologies Private Limited | US Market | Remote / Hybrid

Employment Type: Full-Time
Experience: 5+ years preferred
Industry: BPO | Contact Center | Customer Experience | IT Services
Market: United States
Reporting To: CEO / Managing Director

About Hutah Technologies

Hutah Technologies is a technology-driven organization providing AI, IT consulting, staffing, customer experience, and business process outsourcing solutions.

We are expanding our Customer Experience & Inbound Contact Center business in the U.S. market and are looking for a commercially aggressive, highly accountable Business Development Manager – BPO & Customer Experience who can build this business from the ground up.

This is not a traditional sales-support position.

We are looking for someone who can identify opportunities, open doors, build relationships with decision-makers, generate qualified opportunities, negotiate commercial engagements, and close business.

The Mission

Build Hutah's U.S. BPO customer base.

You will be responsible for taking Hutah from market entry qualified pipeline client meetings proposals pilot signed contract recurring revenue.

The successful candidate will be measured primarily by revenue generated and contracts secured, not simply by the number of calls or emails sent.

Key Responsibilities

1. New Business Acquisition

- Identify companies requiring inbound customer-care, contact-center, BPO and customer-support services.
- Build and maintain a high-quality U.S. prospect database.
- Conduct aggressive outbound prospecting through:
- LinkedIn
- Sales Navigator
- Cold calling
- Email campaigns
- Industry databases
- Referrals
- Networking
- Strategic partnerships

- Identify organizations currently outsourcing, expanding, or replacing customer-service providers.
- Generate qualified meetings with decision-makers.

2. Target Senior Decision-Makers

Develop relationships with:

- Chief Operating Officers
- VPs of Operations
- VP/Director of Customer Experience
- Contact Center Directors
- Customer Service Directors
- BPO/Outsourcing Managers
- Procurement Directors
- Strategic Sourcing Managers
- Vendor Managers
- Supplier Relationship Managers
- Partnership Directors

You must be comfortable speaking directly with senior executives and procurement teams.

3. Sell Hutah's BPO Solutions

You will represent and sell solutions including:

Inbound Customer Care

- Voice support
- Tier-1 customer service
- Order/status inquiries
- Appointment scheduling
- Customer account support
- Technical support

Omnichannel Support

- Voice
- Email
- Chat
- SMS
- Back-office support

Specialized BPO

- Healthcare customer support
- Insurance support
- Credentialing support
- E-commerce support
- SaaS customer support
- Administrative processes

Technology-Enabled CX

Position Hutah's technology capabilities alongside human operations:

AI + Automation + CRM + Analytics + Human Customer Support

4. BPO Partnership Development

This is a critical component of the position.

Identify and establish relationships with:

- Existing BPO companies
- Contact-center operators
- Prime contractors
- Staffing companies
- IT service providers
- System integrators
- Managed service providers
- Government contractors

The objective is to secure:





Subcontracting Overflow White-label Dedicated Team Long-Term BPO Contracts

You should actively identify organizations that already have contracts but require additional delivery capacity.

5. RFP / RFQ / Procurement Opportunities

The BDM will actively identify:

- RFPs
- RFQs
- RFIs
- Government opportunities
- Corporate procurement opportunities
- BPO outsourcing projects
- Contact-center transformation projects
- Vendor onboarding opportunities

You will coordinate with Hutah leadership to determine:

Bid / No-Bid Proposal Pricing Negotiation Award

6. Own the Sales Cycle

You will be expected to manage opportunities from beginning to end:

Prospecting

Qualification

Discovery Call

Requirement Analysis

Solution Design

Pricing

Proposal

Presentation

Negotiation

Pilot

Contract

Handoff to Operations

You are expected to own the outcome, not simply pass leads to management.

7. Build the Sales Pipeline

Maintain a measurable pipeline containing:

- Prospect
- Decision-maker
- Company
- Industry
- Current provider
- Estimated agent requirement
- Estimated contract value
- Current stage
- Next action
- Closing timeline
- Probability
- Competitors
- Commercial requirements

All opportunities must be maintained in Hutah's CRM.

8. Commercial & Proposal Development

Work with leadership to prepare:

- BPO proposals
- Statements of Work
- Pricing models
- Staffing plans
- SLA proposals
- Transition plans
- Pilot proposals
- Capability presentations
- RFP responses

You must understand commercial models such as:

- Per-agent pricing
- Per-hour pricing
- Per-minute pricing
- Dedicated-team models
- Transaction-based pricing
- Pilot engagements
- Long-term managed-service contracts

9. Market Intelligence

Continuously identify:

- Companies expanding customer-support operations
- Companies experiencing customer-service issues
- Companies outsourcing their contact centers
- Companies changing BPO providers
- New RFPs
- New government contracts
- New customer-service programs
- Industry trends
- Competitor pricing/models

Turn market intelligence into actual sales opportunities.

Mandatory Performance Expectations

This position will operate under aggressive but measurable sales KPIs.

First 30 Days

Expected to:

- Build a qualified prospect database.
- Establish Hutah's outbound sales process.
- Identify target industries.
- Initiate significant outbound activity.
- Establish relationships with BPO/outsourcing decision-makers.
- Generate qualified discovery meetings.
- Build an active sales pipeline.

60 Days

Expected to:

- Maintain a substantial qualified pipeline.
- Generate multiple active opportunities.
- Establish BPO/subcontracting relationships.
- Submit proposals/RFP responses.
- Progress opportunities toward commercial negotiations.

90 Days

Expected to:

- Generate signed business or active pilot opportunities.
- Establish recurring revenue opportunities.
- Develop a predictable pipeline.
- Demonstrate measurable contribution toward Hutah's U.S. BPO revenue.





Activity without pipeline progression will not be considered sufficient performance.

Candidate Profile

We are looking for a hunter, not an account-maintenance salesperson.

Mandatory Experience

- 5+ years of B2B business development/sales preferred.
- Strong experience selling BPO, contact-center, customer-care, staffing, IT services, or outsourcing solutions.
- Proven U.S. market sales experience.
- Demonstrated ability to reach senior decision-makers.
- Experience with outbound prospecting.
- Experience with RFP/RFQ/procurement processes.
- Solid negotiation skills.
- Excellent verbal and written English.
- Strong presentation skills.
- CRM experience.
- Ability to independently manage a sales pipeline.

Strongly Preferred

Experience selling:

- Inbound call-center services
- Customer-experience outsourcing
- Healthcare BPO
- IT/BPO staffing
- Contact-center operations
- White-label BPO services
- Government subcontracting
- Managed services

The Personality We Need

You should be:

Hungry.

Persistent.

Commercially aggressive.

Strategic.

Executive-facing.

Highly accountable.

Comfortable with rejection.

Comfortable making cold calls.

Comfortable asking for the business.

You should not need someone telling you:

"Find prospects."

You should already know where to find them, who to contact, what to say, how to qualify them, and how to move them toward a contract.

What This Role Is NOT

This is not:

- A lead-generation-only position
- A telecalling position
- An inside-sales support role
- An email-blasting position
- A relationship-maintenance position
- An account-management position

This is a revenue-generation position.

You will be expected to create business for Hutah.

Compensation

Base Salary: Competitive and commensurate with experience

Variable Compensation: Performance-based commission

The compensation structure will reward:

- Qualified opportunities
- Closed contracts
- New recurring revenue
- Gross-margin contribution
- Strategic BPO partnerships

High performers will have significant earning potential based on business generated.

Why Join Hutah?

You will have the opportunity to build an entire BPO/CX vertical rather than inherit an existing territory.

You will work directly with Hutah's leadership and have exposure to:

- U.S. enterprise sales
- BPO operations
- AI-enabled customer experience
- Staffing
- Technology solutions
- Strategic partnerships
- International business development

Your success will directly influence the growth of Hutah's U.S. operations.

The Hiring Standard

We are not looking for someone who tells us that they can sell.

We are looking for someone who can demonstrate that they have sold.

If you already have relationships with U.S. companies, BPOs, contact centers, staffing firms, healthcare organizations, or enterprise procurement teams, tell us who you can open doors with and what business you have previously closed.

Apply with:

1. Resume
2. Summary of your BPO/CX sales experience
3. U.S. client acquisition experience
4. Largest BPO/CX contract personally closed
5. Typical contract value
6. Industries sold into
7. Existing U.S. business network
8. 30-day business-development plan

Hutah Technologies Private Limited
AI • Technology • Staffing • Customer Experience • Business Process Outsourcing

📌 Business Development Manager (Hyderabad)
🏢 Hutah Technologies
📍 Hyderabad