Job Description: Associate Director

Department: GAC Content Innovation & Visualization and Internal Operations team

Location: Pune

Role Summary

Functional Responsibility / Domain

- Lead the development and maintenance of advanced dashboards, scorecards, and reports using tools such as Tableau and Power BI.
- Ensure data visualizations adhere to performance, usability, and storytelling best practices.
- Drive the BI roadmap in alignment with business goals.
- Lead the development and maintenance of MIS infrastructure, including databases, dashboards, and reporting tools.
- Design, implement, and manage reporting systems to deliver timely and accurate business insights.
- Translate analytical insights into impactful, data-driven business recommendations.
- Collaborate with business SPOCs to understand reporting requirements and optimize data solutions.
- Conduct deep data analysis to identify trends, opportunities, and performance gaps.
- Perform data analysis to generate periodic reports and client dashboards.
- Optimize data models for scalability and efficiency while maintaining data accuracy across reports.
- Drive automation and process improvement in data collection, analysis, and reporting.
- Stay current with emerging tools and technologies.
- Develop and manage operational workflows and report KPIs.
- Maintain up-to-date SOPs and ensure version control for operational processes.
- Ensure data integrity, consistency, and security across all systems.

Process Adherence

- Maintain the integrity and quality of data.
- Allocate work based on team capacity, skills, and deadlines to ensure efficient task delivery.
- Monitor and manage team productivity and resource utilization.
- Ensure adherence to the organization's Compliance, Confidentiality,



and Information Security Policies, Procedures, and Guidelines.
- Monitor and enforce data governance and compliance with internal and external standards.

Client / Stakeholder Management

- Act as a key liaison between internal teams and external clients.
- Translate business requirements into analytical solutions through active collaboration with leadership.
- Build solid relationships with stakeholders by providing proactive communication and value-added insights.
- Partner with cross-functional teams (HR, IT, Finance, Compliance, etc.) to drive business results.

People Development

- Lead and mentor a team of BI developers and analysts.
- Support team performance, engagement, and continuous skill development.
- Guide career development planning, performance reviews, and onboarding processes.
- Foster a culture of innovation, collaboration, and excellence.

Essential Qualification

- Minimum Post Graduation degree in Computer Science, Business Analytics, or related field.
- Lean, Six Sigma, or similar process improvement certification.

Experience

- 10+ years of experience in a mix of business practices and content innovation, including building dashboards in Power BI or Tableau, business storytelling, problem solving, and internal operations.
- 5+ years in a leadership role.
- Prior relevant experience within BI / Reporting; experience in outsourcing industry will be an advantage.

Skills

- Excellent leadership, analytical, problem-solving, and project management skills.
- Good oral and written communication skills.
- Excellence in stakeholder management.
- Solid proficiency in Tableau, Power BI and other visualization, Python or data analytics tool.
- Solid proficiency in MS Excel, MS Word, MS PowerPoint.
- Positive attitude with qualities of a team player.

📌 Associate Director Content Innovation & Visualization and Operations (Pune)
🏢 Crisil
📍 Pune