Personal Banker 2+ Years Gurugram/Pune

Are you an experienced Customer Service professional with robust exposure to International Voice Processes and a passion for delivering exceptional customer experiences? We are looking for professionals with strong communication, customer-handling and problem-solving skills to join a fast-paced international contact centre environment.

Location Gurugram / Pune

Your Future Employer – A leading organization offering an opportunity to work in an international customer-facing environment, interact with customers across global markets and build a long-term career in customer contact centre operations.

Responsibilities

1. Handle inbound customer interactions for international customers in a professional and customer-centric manner.
2. Resolve customer queries and provide accurate information while maintaining a high-quality customer experience.
3. Demonstrate empathy, emotional intelligence and a strong customer-focused approach during customer interactions.
4. Work effectively in a fast-paced, high-volume contact centre environment with back-to-back customer interactions.
5. Navigate multiple applications, systems and digital tools simultaneously while handling customer interactions.
6. Quickly learn and adapt to complex processes, systems and changing business requirements.
7. Follow all applicable risk management, data privacy and information-handling requirements.
8. Maintain accuracy, quality and productivity while meeting defined operational and customer service metrics.
9. Work effectively in rotational shifts and rotational week-offs based on business requirements.
10.



Attend 5 days of work from office during the training period.

Requirements

1. Minimum 2+ years of experience in an International Voice Process / International Customer Service environment.
2. Strong verbal and written communication skills with good command of English.
3. Prior experience handling inbound customer interactions in a contact centre environment.
4. Strong customer-centric approach with empathy and emotional intelligence.
5. Ability to work in a high-volume, fast-paced customer service environment.
6. Comfortable working across multiple applications, systems and digital tools simultaneously.
7. Strong learning agility and ability to adapt to complex processes and changing requirements.
8. Good understanding of risk management, data privacy and information-handling requirements.
9. Stable employment history with an interest in building a long-term career in customer contact centre operations.
10. Willingness to work in rotational shifts and rotational week-offs.

What is in it for you?

1. Opportunity to work with international customers in a customer-facing environment.
2. Exposure to global customer service and contact centre operations.
3. Opportunity to develop expertise across customer handling, processes and digital platforms.
4.



Work in a fast-paced environment with opportunities for learning and career growth.
5. Opportunity to build a long-term career in customer contact centre operations.

Reach Us – If you think this role is aligned with your career, kindly write me an email along with your updated CV on [email protected]

Disclaimer – Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging and memorable job search and leadership hiring experience. Crescendo Global does not discriminate based on race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note – We receive many applications daily, so it becomes difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted if you do not hear back from us within one week. Your patience is highly appreciated.

Scammers can misuse Crescendo Global's name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert!

Keywords – Personal Banker, Customer Service, Customer Support, International Voice Process, International Customer Service, International Voice, Inbound Customer Service, Contact Centre, Call Center, Customer Experience, Customer Handling, Insurance, General Insurance, GI, BFSI, Banking, Financial Services, Risk Management, Data Privacy, Customer Operations, Contact Centre Operations, Gurugram Jobs, Gurgaon Jobs, Pune Jobs

📌 Personal Banker - 2+ Years - Gurugram/Pune
🏢 Crescendo Global Leadership Hiring India
📍 Pune