23 Sep
|
American Express
|
Gurugram
23 Sep
American Express
Gurugram
Roles and Responsibilities :
- Handle customer inquiries, concerns, and feedback via phone calls in a professional and courteous manner.
- Provide accurate information on products/services to customers through effective communication skills.
- Resolve customer issues promptly and efficiently while maintaining high levels of customer satisfaction.
- Meet performance targets set by the company for quality standards, productivity, and sales metrics.
Job Requirements :
- 0-1 year of experience in an international voice process or similar industry (BPO/Call Centre).
- Excellent English language proficiency with solid verbal communication skills.
- Ability to work effectively in a fast-paced environment with multiple priorities simultaneously.
📌 Customer Service Representative (Gurugram)
🏢 American Express
📍 Gurugram