23 Sep
|
globiva
|
Kolkata
Role: Customer Service Process Associate (Webchat / Voice Support)
Skill: Customer Service
Total Experience: 0 year to 5 years
Job Location: Kolkata
Shift: 24x7 shifts
Roles and Responsibilities
- Manage customer relationships through effective communication, ensuring high levels of satisfaction and retention.
- Analyze customer feedback and provide insights to inform process improvements and product development.
- Develop strong relationships with clients by understanding their needs, preferences, and expectations.
- Hands-on experience in Voice support
- Experience handling customer enquiries, complaints, and escalations
- Robust customer handling and problem-solving skills
- Flexible to work in a 24x7 shift environment
- Candidates must carry a copy of their updated resume
- Photocopies of original Aadhar or PAN card
Salary - 18000 CTC to 20000
📌 Walk-in || Customer Support Executive (Kolkata)
🏢 globiva
📍 Kolkata