- Receiving and answering customer/broker/insurer/corporates queries and responding
- Liaising with internal and external teams to provide resolution to customer queries and concerns
- Facilitating claims process by receiving and updating the claim documents in system
- Following escalation process to get the queries or concerns resolved
- Preparation and submission of daily, weekly, monthly reports as sought by the Team leader
- Meet parameters laid down in performance scorecard.
- Maintain excellent relations with internal and external stakeholders with the objectives of “ One FHPL” and Customer centricity
- The candidate must be a team player.
Preferred candidate profile
Graduated candidates with relevant experience into customer support/voice process preferred.
Positive communication skills in English & Hindi.
Interested candidates can call or refer to Moulika @(phone hidden).
📌 Customer Support Executive (Hyderabad)
🏢 Family Health Plan (FHPL)
📍 Hyderabad
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.