Roles and Responsibilities
- Lead a team of 15-20 members to achieve daily targets.
- Monitor and control shrinkage, attrition, and CSAT metrics.
- Develop KPIs for the team and track performance against them.
- Ensure effective communication among team members through regular meetings and feedback sessions.
- Identify areas of improvement and implement changes to increase productivity.
Desired Candidate Profile
- 2-6 years of experience in BPO industry with expertise in Attrition Control, CSAT, KRA, Shrinkage management.
- Bachelor's degree in Computers (B.Tech) or equivalent from a recognized university.
- Robust understanding of call center operations and customer service principles.
📌 Team Lead (Hyderabad)
🏢 TP
📍 Hyderabad