Role & responsibilities

Job Details:-

- Location: Bangalore
- Salary: 3.6LPA( Post Probation Period )
- Joining Time: Immediate
- Training Duration: 3 Months
- Stipend during Training: 18,000 per month
- Service Agreement: 2 Years, 2,00,000 exit clause
- Shift:- 24/7 Rotational Shifts( Night Shift)

Preferred: Candidates from Art & science background

Roles and Responsibilities

- Implement, maintain, and support desktop IT hardware including but not limited to telephones, desktop computers, printers.
- Answer calls from users, creating tickets and resolving issues.
- Remotely Install, upgrade, support and troubleshoot Windows OS and any other authorized desktop applications on Laptops/Desktops.
- Handling Basic L1 level queries for the users
- Provide assistance and training to users on information technology systems.
- Diagnose and quickly resolve a wide range of Windows applications issues




- Basic troubleshooting knowledge for internet/LAN and WAN Connectivity issues
- Understanding on Azure.
- When the restoration is beyond the scope of the support escalate the issue/problem to appropriate resolver group using IT Ticketing System
- Install, upgrade, support and troubleshoot for printers & related computer hardware.
- Customize & configure desktop hardware to meet specifications and business standards
- Strong technical written and verbal communication skills (Technical writing and Documentation of Infrastructure)
- Robust organizational skills and ability to multi-task in a small business environment
- Team player must be able to work with people within and outside of the IT department.
- Customer service oriented.
- Must be willing to work in rotation shifts.

📌 Associate Support Engineer (Bengaluru)
🏢 Infinite
📍 Bengaluru