Hiring For Senior Process Analyst (Service Support Manager)
Service Support Manager | Client Handling Insurance Domain
Location: Hebbal / Kodigehalli, Bengaluru
CTC: Up to 10 LPA
Hike: Up to 20 - 22% on last CTC
Cab: 2-Way Cab Facility
Experience: 3.5+ Years
Qualification: Graduates only from Regular Univeristy
Domain: Insurance / P&C; / BFSI
Mode: Hybrid Mode with fixed Sat & Sun off
Role Overview
We are looking for a Senior Process Analyst / Service Support Manager with strong client handling, stakeholder management, and insurance-domain experience. The role involves managing client relationships, coordinating with branch teams, ensuring smooth service delivery, and providing end-to-end support throughout the policy lifecycle.
Key Responsibilities
- Act as the primary point of contact for clients and branch stakeholders, ensuring timely resolution of service-related requirements.
- Manage end-to-end client servicing activities across the policy lifecycle.
- Build and maintain solid relationships with clients, branch teams, CSMs, Producers, and sales stakeholders.
- Participate in renewal review meetings and coordinate with relevant stakeholders to ensure smooth client servicing.
- Support and guide a team of 57 Client Service Managers.
- Proactively coordinate pre- and post-renewal activities and ensure timely completion.
- Monitor service requests, follow up on pending activities, and ensure accuracy and quality of deliverables.
- Handle client and stakeholder queries effectively while minimizing escalations and rework.
- Identify process gaps and recommend activities that can be transitioned to the service center.
- Collaborate with onshore/branch teams to improve client experience, service quality, and turnaround time.
- Take ownership of escalations and ensure appropriate resolution through effective stakeholder coordination.
- Maintain a professional and positive relationship with branch staff and clients.
Required Skills
- Excellent verbal and written communication skills.
- Strong client handling and stakeholder management skills.
- Good interpersonal and relationship-building abilities.
- Proactive approach with strong ownership and accountability.
- Strong understanding of the Insurance / P&C; / BFSI domain.
- Logical thinking, problem-solving, and decision-making skills.
- Ability to manage multiple client requirements and priorities.
Eligibility
- Graduate with 3.5+ years of experience in Insurance / P&C; / BFSI.
- Insurance certification would be an added advantage.
- Experience in client servicing / stakeholder management / SPOC operations preferred.
- Experience in service transition or onboarding is an advantage.
- Onshore/client-facing travel experience would be an added advantage.
Interested Candidates please share your CV to below mentioned